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Food is ok, standard american choices, quality was average. Service at this location, aside from our waitress Maddie, was HORRIBLE! We were quoted a 45 min wait, but instead stood unattended in the lobby entry for over an hour. Everyone who came in before and after us, was seated, while the terrible blonde hostess just kept saying i'm sorry no one is leaving, you just have to wait. All she did was play with and reference her touch screen contraption, and basically could not make a human choice, decision or action without it. The hostess staff never asked how we were while waiting as long as we did, nor did they make any effort in this enormous location to creatively come up with seating, putting tables together for the 6 of us - nothing. After over an hour, we prompted the hostess staff to split us up at booths we saw empty out, to avoid any further wait. The young staff was running around with one another joking, laughing, while customers just waited and looked on. They seemed to be having fun. The manager even socialized with the hostess staff, and frequently passed and just looked onto the waiting group of customer. Not sure he cared. Never a comment from him either during the hour plus wait. If you have long waits, tend to the people waiting a little - check in, direct them to the bar, ask if they need anything. Without us, your customers, you won't have paychecks - would be in your best interest as a service provider, to at a minimum, satisfy us, your customers. A table opened within minutes of us asking to be split up. You think the intelligent hostess, or her uninteractive manager would have come to move us there, NOPE - they were seating the next group. Work on you staff Brew Garden. I know they are young 20 somethings, but they are the face of your business, especially the hostess staff at the front door, and the management. Ask them to act like humans with brains, whose job is to service and please the other humans who walk in the door, and not just come to work to hang out with other staff, have fun and depend entirely on their electronic contraptions to tell them what to do next. I doubt I'll ever go back to this location. We live in a foody town with tons of amazing choices with true food quality and service. This is nowhere near a fit in that statement. To Maddie, the waitress, thank you for being the only one who made things happen and actually got us into a large booth together before our food was served.
I love this place I've been going here since I was little best food ever. I would recommend it to anyone in cleveland
February 22-28, 2017
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737 Bolivar Rd., Suite 4100
Cleveland, OH, 44115
Main: (216) 241-7550
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