Gargano's is as unprofessional as they come. They were to cater a retirement party for 60 people this evening. Not only did they not show, but when we phoned them to ask where they were, they told us they had no record of the order. After trying to reach the owner for over a half hour we were forced to relocate the party and spend more money because of the last minute arrangement. The owner never returned our call and he took the order personally. No one should do business with Frank or Gargano.
Happened to read the comment above about "walkin' into the kitchens at both the Chagrin and Solon locations"
Just how does one go into the kitchens of a - not one no less, but TWO restaurants???
Wha 'da you do for a living?
While I have no experience eating at any of the Burntwood restaurants and can't speak to their level of cleanliness, or anything for that matter, however you sound like a disgruntled former employee or a competitor to me...
Walked into the kitchen at the Chagrin and Solon locations and they are GROSS! Dust and dirt everywhere, floors that felt like they have not been cleaned in months and chemicals close to where food is served and platted. YIKES - stay away from this place!
The GM - Ian is RUDE and not helpful when our party had an issue. Would NEVER got back to this place!
We love this place - food is VERY good, service has always been great - and we find drinks Very reasonable - especially during 11:30 am to 7PM happy hour.
There are people that complain - they come on ONLY on a Friday and Saturday for the AYCE crab legs (which are the cheapest around - and VERY good) - they complain when the service is not what they would get a an expensive restaurant. Hey people, this is a bar that just happens to serve good food and drinks reasonable....get over it!
It was cool, but too small. The NEW venue is Rippers Rock House on Manchester down by the cannel. Address is 2727 Manchester Rd. Great Place. Food is great and the house system is a killer Raising Hair/Jeff Hair system.
Went there last night for husband's birthday dinner. The food was pricey but the portions were generous. I enjoyed the restaurant's take on tater tots. The steak was reportedly delicious and cooked to order (rare), but the cedar plank salmon was average. The house salad was good to begin with but the red onion overbeared the taste farther into the dish. The service was extremely friendly and they served us complimentary champagne for the birthday. Overall, a good place to dine with others and take family, but a few notes short of fantastic.
It was very crowded for the halloween party and we wanted to sit down and we noticed the mgr moving a reserved sign from one table to another. I asked if we could sit at the vacated table and he said yes. He mentioned the table he was reserving was for the owner. So we sat at the vacated table. A little while later an irate woman comes up to the table yelling at us telling us the table was reserved and we needed to move. She was slamming her drink down and acting very much like a spoiled brat. We tried to explain the situation and that her table had been moved but she wouldn't listen and kept yelling. The mgr came up, showed her and apparently the owner where they were to sit. No apology, no "oops my bad" nothing from anyone, even the mgr. my friend goes up to the couple a bit later and says how rude the whole thing was and how we all deserve an apology and is that how you show good customer service. The owner pretty much said he didn't care if my friend and her little friends never came back (in apparently more interesting language). The girl started her tirade all over again. I couldn't believe an owner could be so rude and dismissive of the people who put money in his pocket.
Since the PD won't do it we depend on Scene to write the back story behind the resignation of David Franklin
Small town feel - friendly staff - outstanding reference librarian!!
Damon's is closed.
One of our favorite local restaurants. Sadly, it has closed.
I am from Florida and I visited this winery. I was so pleasantly surprised with the quality wines. The services were fantastic. I highly recommend this family owned and operated winery.
TXT'd to owner 17Sep13: Roberta May closed early because that what she does. Fuck the customer, she's gotta keep her fat self safe and scoot home to explain later, including editorial & character assassination. SHE BEARS FALSE WITNESS AGAINST HER NEIGHBORS.
Terrible service had the volunteer guy following you all night harassing you all night and walking around the party very unprofessional I believe if you pay for a hall you would enjoy your party but instead your watching this maniac to see what hes doing all night
Paponetti's the best place to go hang out with friends or by yourself.
The best pizza and wings in town, Play pool, darts, bowling forming leagues.
Come in and watch Sunday ticket all football games all day.
GREAT TIME WAS HAD BY ALL BUT GET THERE EARLY IF YOU WANT A SEAT
Good people, great food, and a great fun!!!!
Steak On A Stone has been CLOSED.
This bar used to be a fun mixed club that you had fun drinking and dancing however, not no more it has turn into a punch palace police there every weekend, its not longer a mixed group of people a lot of underage people and they only play rap music now...
My family and i went to Hunan of Solon 2 days ago the food was not better than any other local Chinese restaurant though it was cold and the bubble tea was nothing more than a milk shake with some frozen rice at the bottom, but the service was awful. After finishing my meal, I left a generous $10 tip because we were out with a guest. As soon as we stood up the man in the front confronted us stating that the bill didn't include gratuity, so we showed him that the tip was on the table. I guess our waitress didn't see the $10 bill so she pulled my daughter back to the table demanding that we shouldn't be so low class as to leave without tipping. I understand that they make their living off of tips, but at least check to see if there's money first before hassling someone about money they did close to nothing to earn. Regardless to say, we wont be coming back again.
We won't be going back to Bumpers in Mentor for All you can eat crab legs. We had the worst service ever. Except for the bus boy who did an excellent job of checking in to see if we had any plates he could take away. Unfortunately, there were none because we couldn't get food. Went there for all they want you to eat crab legs. Waited 40 minutes for our first order and 35 minutes for our second order. Paid our bill and left. Save your money and go to Pickle Bills
December 7-13, 2016
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