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Comment Archives: Locations

Re: “Just U Relax

RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that no same day openings were EVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the following weeks - she was alternately rude and patronizing. I am a busy professional trying to get a massage, not beg for meeting with the president of the USA. I indicated I would have to call back to schedule something in the future. She then stated for me to not bother and Hung upon me. I am always polite and never raise my voice or say things I would not repeat in public to anyone. I assumed I had just gotten a disgruntled employee- so I called back and asked for the manager. This person stated she was the manager and stated that they did not need my business and hung up on me for the second time. As this was a 3 session $89.00 groupon, I called groupon directly, who apologized and refunded my money with no problems. Thank you groupon. I would stay away from this place. They obviously are not doing so well if their managers do not understand customer service and they do not have enough staff to answer phones.

2 likes, 0 dislikes
Posted by Tricia Ruebensaal on 06/22/2012 at 1:52 PM

Re: “Shaker's Tavern

Great bar hot blonde day girl!!

2 likes, 1 dislike
Posted by John b on 06/05/2012 at 5:57 PM

Re: “The Art Gallery

A great exhibition to see.

Posted by Mitzi Lai on 05/13/2012 at 11:46 PM

Re: “Maxxx Electronics

scott j zeiger is the owner of sj services another computer repair company. Scott i know your mad because alot of your customers migrated this way after you screwed up but be professional about it okay?????????

0 likes, 1 dislike
Posted by Adam Cooke on 05/05/2012 at 7:14 AM

Re: “West Side Market

If you're from Cleveland and you're not familiar with the West Side Market, you should be ashamed of yourself. To put it briefly, this place has absolutely everything. Whether you want fresh produce, meat, or a huge gyro, the West Side Market has it all to make it a one-stop shop. This is definitely part of Cleveland that everyone should experience.

3 likes, 0 dislikes
Posted by AdamHall on 04/20/2012 at 12:11 PM

Re: “Bumpers Bar & Grill

Play it again, Sam! Bumpers is fun, friendly, and funky! Waitresses are great, bar food is tops, and karaoke is out of this world! We attract the best! Bring your friends and have a great time!

2 likes, 0 dislikes
Posted by Jan on 04/12/2012 at 3:30 PM

Re: “Mapleside Farms

Great place and great food. Offers a variety of entertainment especially the pumpkin village in the fall.

Posted by mdima on 03/08/2012 at 8:47 AM

Re: “La Fiesta

I LOVE THIS PLACE FOOD IS VERY GOOD,MARGARITAS VERY GOOD AND ALL THE WORKERS VERY NICE I WILL RECOMMEND THIS PLACE .

1 like, 0 dislikes
Posted by koroleva on 03/06/2012 at 11:09 PM

Re: “Ferris Steak House

Ferris Steakhouse is the best. The neighborhood is bad but the place is the best.

1 like, 0 dislikes
Posted by dvitanza on 03/01/2012 at 10:58 AM

Re: “The Greek Village

As a fellow Greek, and one who goes to Greece often, I have to say thank you for opening this place up. Long overdue and much needed. This place has some of the best Greek food I've had here in Ohio, and without saying, the best gyros around. And the topper is that he actually makes the authentic Greek gyro with pork. Only in Greece can you find this, and he has brought it here. I give the owner Tommy props for opening a place like this up, and keeping it authentic all the way. Also one last thanks for opening up late on the weekends til 3 am cause I always need a gyro after a long night out. Keep up the great work. OPA !!

1 like, 0 dislikes
Posted by Tommy Karakostas on 02/23/2012 at 5:39 PM

Re: “Barley House

This is the best bar for everything in Cleveland BAR none.

1 like, 0 dislikes
Posted by John Kristofeld on 02/16/2012 at 10:32 PM

Re: “Brasa Grill

I wanted to share the absolutely HORRIBLE, HORRIBLE treatment that I received earlier today at Brasa Grill. Perhaps the all time worst customer service that I have ever received at any business of any kind.

I drove about 30 miles into Cleveland to use my Groupon that I purchased for this restaurant. $40.00 in dining purchased for $20.00. Now let it be known that I have worked in the Daily De...al world since Groupon only had 12 cities active. After reviewing all of the “Fine Print”, I made a reservation for one through Open Table since the restaurant has no one answering the phone during the day. I sent an email through their web site letting the restaurant know that I would be dining with the use of my purchased Groupon. Again no one to answer the phone!

When I walked into the restaurant I was told by the host that he did not think that I could use my Groupon. I asked why and he said he would get the manager. A young lady came out and told me that I could not use the Groupon because I was “dining alone”. She said that there had to be another guest “paying for their meal” and they “couldn’t just honor the Groupon with no one else buying anything”! WHAT?!?!?!?!?! Then she blamed it on Groupon for not putting it in the deal?!?!?!

Nowhere on the Groupon, not in the description of the deal, nor in the “Fine Print”, did it state that was the how the deal was structured. I specifically asked this manager to show me on the Groupon where it said that or anything that even sorta’, kinda’ hinted at that. She said “it doesn’t say that”. So again I stated “then you need to honor this Groupon that I purchased and drove almost an hour to use”. It’s actually the law according to Ohio statute regarding couponing.

Now I have never been to this restaurant and was excited to try all of the steak that they are famous for. Perhaps I may have come back with a bunch of friends after a positive experience but they in stead chose to save $20.00 by sending me away. What this ignorant or poorly trained manager failed to realize is the fact that I own three different businesses and work in the Social Network world. Through Facebook alone I have access to over 50,000 people. Did she actually believe I’d just go away?

So I called Groupon Customer Service. The CS rep was STUNNED by Brasa’s handling of this. He looked up the deal and said there is absolutely no reason for them to have treated me the way that they did and absolutely should have honored the Groupon.

So if you are looking to be treated as though a restaurant has absolutely no interest in creating a relationship with you and converting you to a repeat customer then Brasa IS the place for you. But if you are like any normal person and EXPECT to be treated with respect and as though your repeat business is desired then stay as far away from this restaurant as possible.
Kenny Gilder A very unsatisfied (well I can’t really say customer or diner since they sent me away) Person

2 likes, 4 dislikes
Posted by memyselfandi on 02/07/2012 at 9:03 PM

Re: “Brasa Grill

I wanted to share the absolutely HORRIBLE, HORRIBLE treatment that I received earlier today at Brasa Grill. Perhaps the all time worst customer service that I have ever received at any business of any kind.

I drove about 30 miles into Cleveland to use my Groupon that I purchased for this restaurant. $40.00 in dining purchased for $20.00. Now let it be known that I have worked in the Daily Deal world since Groupon only had 12 cities active. After reviewing all of the “Fine Print”, I made a reservation for one through Open Table since the restaurant has no one answering the phone during the day. I sent an email through their web site letting the restaurant know that I would be dining with the use of my purchased Groupon. Again no one to answer the phone!

When I walked into the restaurant I was told by the host that he did not think that I could use my Groupon. I asked why and he said he would get the manager. A young lady came out and told me that I could not use the Groupon because I was “dining alone”. She said that there had to be another guest “paying for their meal” and they “couldn’t just honor the Groupon with no one else buying anything”! WHAT?!?!?!?!?! Then she blamed it on Groupon for not putting it in the deal?!?!?!

Nowhere on the Groupon, not in the description of the deal, nor in the “Fine Print”, did it state that was the how the deal was structured. I specifically asked this manager to show me on the Groupon where it said that or anything that even sorta’, kinda’ hinted at that. She said “it doesn’t say that”. So again I stated “then you need to honor this Groupon that I purchased and drove almost an hour to use”. It’s actually the law according to Ohio statute regarding couponing.

Now I have never been to this restaurant and was excited to try all of the steak that they are famous for. Perhaps I may have come back with a bunch of friends after a positive experience but they in stead chose to save $20.00 by sending me away. What this ignorant or poorly trained manager failed to realize is the fact that I own three different businesses and work in the Social Network world. Through Facebook alone I have access to over 50,000 people. Did she actually believe I’d just go away?

So I called Groupon Customer Service. The CS rep was STUNNED by Brasa’s handling of this. He looked up the deal and said there is absolutely no reason for them to have treated me the way that they did and absolutely should have honored the Groupon.

So if you are looking to be treated as though a restaurant has absolutely no interest in creating a relationship with you and converting you to a repeat customer then Brasa IS the place for you. But if you are like any normal person and EXPECT to be treated with respect and as though your repeat business is desired then stay as far away from this restaurant as possible.
Kenny Gilder A very unsatisfied (well I can’t really say customer or diner since they sent me away) Person

1 like, 4 dislikes
Posted by memyselfandi on 02/07/2012 at 7:47 PM

Re: “Angelo's Pizza

It's no accident that Angelo's is consistently listed as "the best" pizza in some poll or another. The pizza is as good as advertised, often better; and the crust is to die for. Try the deep dish style crust, you won't be sorry. Truth is, I don't even like what usually passes for pizza in Northeast Ohio. I routinely--about four times a month-- make the trek from Shaker Heights to Lakewood whenever I get a pizza jones. Actually, just about everything's good here: wings, salads, sandwiches, and the few non-pizza entrees I've tried have all been excellent. Service is attentive and courteous. There's usually a crowd, but it moves quickly.

Posted by gbugman on 01/19/2012 at 1:16 AM

Re: “Soho Kitchen and Bar

Best southern food in town! great atmosphere, i love this place! everyone must try it! you'll fall in love with it too!

1 like, 0 dislikes
Posted by Rachel490 on 01/18/2012 at 4:42 PM

Re: “Peppermill Pub and Grill

Good music, average food, similar to Denny's, probably about the very worst service I've had in my life. We spent over $100 for 2 people and we couldn't even get anybody to stop over and ask if we wanted a refill on the water. We made reservations several days in advance and they gave us the worst seats in the house even though it was basically empty when we got there. We asked if we could move and the server said I'll see what I can do but never did anything even though there continued to be empty tables and people wondered in with drinks and just sat down in the better seats.
We were there on New Year's Eve by the way. Right before midnight the server was bringing everybody champagne and she said "Does anybody need champagne?" and I said "We do" and she said "You'll have to go to the bar and get it."
I was ready to cry when we left. I don't know what we ever did to them except go in and spend our money. We even left a 20% tip.
I would never, ever, ever go back.

0 likes, 1 dislike
Posted by Remain Anonymous on 01/02/2012 at 1:49 PM

awsomeness

Posted by Kristina Cumpston-Razor on 12/06/2011 at 2:20 PM

Re: “Maxxx Electronics

"You Break it- Well attempt to fix it then break it even more"

Horrible service, poor workmanship, and overall bad customer service

3 likes, 0 dislikes
Posted by Scott J. Zeiger on 11/17/2011 at 6:17 PM

Re: “Brennan's Colony

Classic "neighborhood bar" with fantastic food. I go there all the time and I never get bored with the specials, or the standard fare. Great soups - best wedding soup I've ever had -and you feel like your having dinner with family. Rockin patio fyi, fantastic for OSU and Browns games in the fall with the heaters going full blast.

Posted by neighbor lady on 10/14/2011 at 11:47 AM

Re: “Liminis Theatre

Great Black Box theater on Scranton in Tremont. Just down the street from the Tremont Tap House. You can't beat the proximity to the stage and the concon fare is ribald, risque and loves to explore boundaries--psychological, moral, intellectual, and physical. Regularly at top theater in the annual review of theaters done locally, including those by Scene, Rave and Pan, etc. If you've never been, get over and check it out. If you have, go again soon!

Posted by Tom Hayes on 10/03/2011 at 4:12 PM

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