Mike Fiala has the quote of the article. Subsiding luxury apartment buildings and condos without any requirement for an affordability component is just disgusting. The city needs to get it together. We need to create policy that maintains social and economic diversity in our "hot" neighborhoods for the long term.
The customer service is awful because of the managerial staff. I feel sorry for the people who work for there. Have good managers makes a huge difference in employee happiness and productivity (obviously). I don't think many people blame the regular staff for those staff members who are defending themselves.
I have to go there for work sometimes because I work at a nonprofit and sometimes I just have to.
The workers are zombies. You know they are treated horribly. They openly tell you about the nonsense that goes on. They frequently have to miss breaks, the managerial staff is awful to both workers and customers, etc.
Last year, I had to buy school supplies and spent a couple grand on thousands of supplies. They made a mistake and charged me tax despite me going through the whole tax-free routine where the cashier types in the number, etc. Get the school supplies to the van before I noticed the mistake...I'm charged tax. I go back and request the tax be refunded. Nope. They want to RESCAN THE ENTIRE ORDER. I tell them they are crazy. I request a manager. Manager is very incompentant and insists on rescanning literally *thousands* of school supplies. I request store manager. No go. She too bizzy. I call the store line, put on a professional white girl work voice, and ask for the store manager who never leaves her office. They put her on right away. I give her the business.
She sends a second manager who says it's illegal to refund the tax without re-ringing the stuff. Bullshit.
Compared to Target where I bought most the school supplies who gave me 1) multiple discounts without asking, 2) free Starbuck's in line, 3) assistance to my van, and 4) a great attitude.
The stuff that goes on there (the customer services, the mess in the store with shoes and clothes scattered on the floors not to be picked up for hours) would never fly in a suburban white WalMart. Because their customer base is low-income people of color at Steelyard, they don't give a damn.
Follow up on this story. It's been disproven. This woman is opening a business in Ohio City.
Artisanal beer, saving Cleveland, one neighborhood at a time.
"rowdy atmosphere" - just what we need more of in Ohio City. ugh
to the guy above who's concerned about the noise - you live in the city. not only that, you live DOWNTOWN. and with the way it's being developed more and more over there, it's only going to get worse. so move to the 'burbs if quiet is what you need.
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