While I applaud the design, our experience here was quite a bit less than ideal. It started out very nice. Both the host and our server welcomed us "home", our server even shaking our hands during his introduction. From that point on, it went downhill. After advising we would receive the best service ever, we were also advised that we were his last table and he couldn't wait to leave. We then ordered waters and bar drinks. Bar drinks came out quickly, but I had to ask three times for water and forget about a water refill the rest of the time there. Immediately after putting in our food order, the waiter came with the tablet to check out. He wanted to be sure that as soon as we were done he could leave, he explained. This put us in a very awkward position in tipping as we are being asked to tip before service is even provided. This also meant if we wanted another drink we would have to go to the bar and wait in line and start another tab. The menus were left on the table until I finally put them on another table. What are we going to do with menus and no server?? The food itself was decent but the dining experience was horrid. The person who seemed to be the manager walking around with a bluetooth device in his ear seemed to be more interested in two women sitting by the bar, then the restaurant itself.
Clevelanders just need to change the way they ask. They're coming from a good natured place when they ask why you came here, but it comes across as Cleveland is not worthy for people to move here. Instead of that question, why not ask, what brought you to our amazing city? It asks the same question but puts a positive spin on it. We were at an event last night and four of us had to answer the same question. It was asked by someone who lived all over and also chose Cleveland and had nothing but good to say.
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