We were steady customers going every Friday for months at a time and occasionally on weekends to the Broadview Hts location. Happy hour prices were great and Bloody Mary's and drinks and food was great, to a point and great happy hour prices. Another visit convinced us that some of the food was not consistent when my wife got cold fried ravioli. On 10-22-14 a day that will live in infamy we invite our best friends and neighbors out on a Wednesday to celebrate the wife's retirement. Waitress quotes us $3.75 for a well drink Bloody Mary. They had ALWAYS been $3.00 for happy hour. Did we make a mistake of coming in on a Wednesday instead of Friday when we were treated fairly and not cheated? The manager came over and got in my face in front of our distinguished guests about how we were wrong for coming here so many times and apparently being given the wrong price for Bloody Marys . Really? You know what? Forget about ever having our business ever again ... unless you hire a manager that has a clue about how to treat repeat customers and keep up with restaurant sanitary conditions. Four hamburgers and only two of us got pickles? Have these guys gone cheap? Seems like it! Apparently some Cleveland businesses don't understand the concept of customer satisfaction. No wonder so many are going out of business. Friday and the weekends we never ever ever see the manager at this location ... and we get great service. Maybe you should fire him and service will continue to be great. Seems like when he showed up we got overcharged for drinks and shorted on pickles and treated like employees while some foul odor emanating from the nearby bathrooms ... good riddance to bad service restaurants ... your burger sizes are even shrinking .... my burger bun has still partly frozen .... your manager is a brat that needs a lesson in customer service and respect ... good riddance Danny Boys ... you lost our business ... el cheapos! What horrible customer service!!!!!!!!!!!!!!!!!!!!!!!!! Embarrass a steady customer in front of his guests???? Clueless!!!! Shame on you! And the seating by the bar by the door? What was that smell coming from the bathrooms? My neighbors said it smelled like a backed up sewer. We almost threw up. The Cleveland Health Department should shut you down! Why wasn't your brat manager on top of this? Oh yeah ... he was too busy micro-managing that extra 75 cents for the drinks ....
They had me call the restaurant manager and she also insisted that apparently a Bloody Mary is not a cocktail. I told them to look on Wiki ... they insist that the juice is extra. Really? Then they are only serving hard liquor and NOT cocktails for $3.00 at happy hour. We are not going back.
Rush rocks ... what is disappointing is that Cleveland broke Rush, the Rock and Roll Hall of Fame is in Cleveland and yet the ceremony concerts take place in LA ... makes no sense ... would be like having the Presidential Inauguration in LA instead of DC. :>(
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