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I was very disappointed with my experience at Massimo's in June 2013 and it was even more upsetting because we were there for my bridal shower. When I booked the room in January I was very excited and had a great experience talking with Lisa. Unfortunately she was not there the day of the party. We were instead left to deal with the owner Tony. We were in the front room facing West 25th and we choose that room because of the beautiful view. The problem was the air conditioning was not working properly. When we tried to pull down the shades, the majority of them were broken and dusty, so that did not help the problem. When we talked to Tony, he said the air was on and there wasn't anything he could do about it. Mind you, he said all of this as he walked around inside smoking a cigar. We were told if we wanted it to be cool we should have booked the other room. I was shocked that an owner would talk to a customer like that. I had no idea the room would be that hot, and with that comment it seemed like he did. They did give us two small fans which were not helpful in a room of fifty women. If this wasn't enough to upset me, as we were packing the car a man walked in and began talking to Tony. When I entered the restaurant Tony looked right at me and said, "tell this guy we don't let (he used the N word!) in here." I was extremely offended that he said this and it was in front of some of my guests. I cannot believe that in today's world someone still talks like this. I was so upset that my guests had to hear this come out of the owners mouth. I would not recommend this establishment to anyone, and don't know how someone could go back to this place knowing the kind of language the owner uses in front of his guests.
737 Bolivar Rd., Suite 4100
Cleveland, OH, 44115
Main: (216) 241-7550
Advertising: (216) 802-7241
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