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It was very crowded for the halloween party and we wanted to sit down and we noticed the mgr moving a reserved sign from one table to another. I asked if we could sit at the vacated table and he said yes. He mentioned the table he was reserving was for the owner. So we sat at the vacated table. A little while later an irate woman comes up to the table yelling at us telling us the table was reserved and we needed to move. She was slamming her drink down and acting very much like a spoiled brat. We tried to explain the situation and that her table had been moved but she wouldn't listen and kept yelling. The mgr came up, showed her and apparently the owner where they were to sit. No apology, no "oops my bad" nothing from anyone, even the mgr. my friend goes up to the couple a bit later and says how rude the whole thing was and how we all deserve an apology and is that how you show good customer service. The owner pretty much said he didn't care if my friend and her little friends never came back (in apparently more interesting language). The girl started her tirade all over again. I couldn't believe an owner could be so rude and dismissive of the people who put money in his pocket.
737 Bolivar Rd., Suite 4100
Cleveland, OH, 44115
Main: (216) 241-7550
Advertising: (216) 802-7241
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