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Comment Archives: stories: Special Sections: Flavor

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

All restaurants have to do is markup 30%. The service cist you nothing.

0 likes, 2 dislikes
Posted by Victor Challenger on 07/05/2019 at 11:40 PM

Re: “How Much do Cleveland Restaurants Really Make on a Dish?

Im sympathetic to the razor thin margins of restaurants - its something mentioned all the time. My complaint is the quality of the service comtinues to decline across town (due to too many restaurants, low pay, and too few trained staff) and the food itself is often mediocre or unpredictable (underseasoned, unbalanced, served lukewarm, over cooked). It might be wrong to complain about $14 meatballs but its not wrong to complain when you might spend $100-$175 and have a bad experience overall due to bad food and service.

Posted by contraphd on 01/31/2019 at 7:25 AM

Re: “The Cleveland Dining Trends we Love, Hate, and Wish Would Finally Arrive Already

Nipa Hut has been around since I was a little kid. And I have been lucky though I have been eating Filipino food since I was in diapers.Grew up with Filipino neighbors,family friends, and have a lot of Filipino friends. The irony is that my friends in the neighbor never really liked their mother's food.

Posted by Michael T. Gresko on 01/28/2019 at 4:37 PM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

Many restaurants are insensitive to their customers needs. We choose a restaurant because we like their food and the music (noise) was so loud we asked our server to lower it three times. She ignored the request and the third time we said we cannot talk to each other and cannot hear her. She replied "she likes the music & so do other customers" we (all 7 of us) responded by leaving. She said she placed the order and Jason said "cancel it". The following week we ordered food from that restaurant to be delivered. Excellent food, poor atmosphere & service!

5 likes, 2 dislikes
Posted by SuSu on 01/20/2019 at 1:05 PM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

Im sure it doesnt help when owners of places like Porcellis and CHA are total a**holes. Or if the most recent owner on the cursed Tremont corner chooses to voice his political opinions constantly on social media.

0 likes, 2 dislikes
Posted by Pencilmein on 01/15/2019 at 6:59 AM

Re: “The Cleveland Dining Trends we Love, Hate, and Wish Would Finally Arrive Already

So you (rightfully) warn owners not to insult their potential patrons, but have no issue turning around and doing just that to your readers? Got it. While I have personally stopped using straws, I don't fault someone for not wanting to put their lips on a restaurant glass. Ever get a glass with leftover lipstick on it? Or a tiny little chip that slices your lip? I'm sure the author of this article has never experienced this up on his high horse, but it does happen to us big boys, and it leaves a sour taste (of wax or iron).

12 likes, 3 dislikes
Posted by BigBoy13 on 12/21/2018 at 10:53 AM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

I'm stumped as to anyone's interest in carrying out restaurant meals - let alone having them delivered. Other than the ubiquitous pizza, Chinese/Asian, fast food takeout, I have never/will never take an otherwise sit-down restaurant meal - meant to be consumed in an often meticulously designed restaurant environment - and cram it into a souless, soon-to-be-reheated styrofoam box, whether transported by me or a service. To this diner, the restaurant's ambiance, crowd, buzz - even the food's presentation on my plate - help make the meal. There is no substitute and food eaten out of the context of the restaurant is never the same in look or taste.

With that said, I'm continually amazed how many people/services come in for takeout and pickup, even at high-end steakhouses, while I'm sitting there enjoying my meal. I have come to loathe seeing Door Dash, etc. at several places I frequent, as they are constantly coming in/out at a surprising pace...

To each his/her own, but hopefully this is just a fad.

11 likes, 7 dislikes
Posted by CLESpree on 12/17/2018 at 7:17 AM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

@Tim It's a catch-22. If people have their mind made up they're going to have food delivered, they going to order from those restaurants available. If you're not in that list, you lose. Business have to adapt. Maybe the new BW3 will be 500 less sq ft. Maybe you hire less staff. There's multiple ways to reduce costs while maintaining margins.

6 likes, 1 dislike
Posted by WmLane44039 on 12/14/2018 at 12:57 PM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

If it's killing them, stop using the delivery service. It's that simple.

Moreover, some of the WORST restaurant service I've ever seen has been in Cleveland. It's almost cost-free for managers to up their game by training staff and requiring high standards for service.

Provide a dining experience WORTH coming out of the house for, and people will do it. Stop expecting people to get in their car and travel 40 minutes to come to your restaurant, and start expecting people to walk 10 minutes on foot.

It's what other cities do. Cleveland area doesn't. Get with the program.

8 likes, 18 dislikes
Posted by Tim Evanson on 12/14/2018 at 10:22 AM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

Listen, every single one of these services works against the best interests of the restaurants. Just from the get go, most restaurant food prices are based on the expectancy that there will be some beverage purchases, which are eliminated by delivery. Add to that the ludicrous fees to both the restaurant and the consumer, and you end up serving the middleman and no one else.

13 likes, 6 dislikes
Posted by aglazen on 12/13/2018 at 3:40 PM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

Restaurants using ChowNow are definitely staying whole. Their pricing is a lot more fair to restaurants - like flat monthly fee that doesn't change no matter how much business we do. At our Georgio's Oven Fresh Pizza store we've used ChowNow for a couple of years and it's saved us tens of thousands of dollars plus it's easier for our customers to order. They started their own app and website last year too that only charges the restaurant a one-time fee for finding a new customer, but if you order from our website or our app we don't pay any fee for that order besides credit card processing.

8 likes, 3 dislikes
Posted by Hebron34 on 12/13/2018 at 12:42 PM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

I've been here for 26 years. I had my wedding reception at Tony's. Then came the fire. I also ate at Miller's Dining Room, in Lakewood, for the first and last time, on a Sunday afternoon. Loved the home-style turkey dinner and the sticky buns. Five days later, THEY burned down...and were replaced by still another drug store.

I've been to a few other places in Greater Cleveland that have suffered similar fates or just closed down before I could go back a second time. Maybe I am the curse.

And I've learned that you have to go to a place as soon as it opens for business instead of waiting a while, because you may never get the chance. Here today, gone tomorrow...or the day after...you snooze, you lose. Restaurants are not automatic licenses to print money...it's also a good way to throw your time, capital, and life into a bottomless black hole.

Too much competition, an oversaturated market, too many choices, and too many people with not enough discretionary income. Better to take your investment dollars and roll them up and smoke them instead of opening yet another food establishment in this town.

7 likes, 1 dislike
Posted by Eat, drink, and lose your shirt... on 12/13/2018 at 12:41 PM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

There are a total of 8 parking spots shared with public house. The only good thing on the menu at Panini's is the Overstuffed sandwich. But I've only lived in Kamm's for 15 years so what do I know about the neighborhood

5 likes, 4 dislikes
Posted by Bakedchaser on 12/13/2018 at 12:20 PM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

Panini's had neither bad food nor bad service, and it lasted five years in that spot (2009-2014)...until mismanagent and ownership problems caused the closing of a number of other locations, leaving employees high and dry at Christmastime, without jobs and without paychecks. It wasn't the food or the service or te parking that killed Panini's...it was bad ownership. My wife and I loved (and still miss) the Panini sandwiches they were known for.

We ate there many times. The bar was always busy,. But the restaurant side was almost always empty. Never understood why. The Panini's on Coventry has always been a busy and popular place.

For the last two decades, Kamm's Corners Development Corporation has always wanted something "better than just another sports bar" at this historic and prime location, but in the end, that was all they ever got...when the space was occupied, anyway. half the time, it's been vacant and looking for yet another tenant.

Six years of Alfonso's, three years of vacancy, five years of Panini's, something called the Ironwood Cafe, which soon became the Kamm's Cafe, and now...more empty space. And, as the world turns, the revolving door also continues to spin in Little Dublin, AKA the Green Mile. It's a mystery why this happens in certain locations. Feels like a curse, or the ghost of Tony's haunting that building. And it's also rather sad.

5 likes, 1 dislike
Posted by Come back, Tony...all is forgiven... on 12/13/2018 at 12:10 PM

Re: “Food Delivery Services Are Killing Your Favorite Cleveland Restaurant

I use Skip the Dishes and Chow Now exclusively. Is there any data on these services and their impact? I would like to know because I specifically order from certain restaurants because of those apps, but I will work around that if these businesses are being hurt by them.

6 likes, 3 dislikes
Posted by Gaia66 on 12/13/2018 at 11:40 AM

Re: “The Cleveland Dining Trends we Love, Hate, and Wish Would Finally Arrive Already

I use Skip the Dishes and Chow Now exclusively. Is there any data on these services and their impact? I would like to know because I specifically order from certain restaurants because of those apps, but I will work around that if these businesses are being hurt by them.

1 like, 1 dislike
Posted by Gaia66 on 12/13/2018 at 11:29 AM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

Actually I believe the problem with that Kamm's space is that there's no parking and it's a huge restaurant that's always poorly managed... I've been to every attempted relaunch in the past decade and the parking is a nightmare and the food has been as bad as the service.

4 likes, 2 dislikes
Posted by Bakedchaser on 12/13/2018 at 6:58 AM

Re: “To the Cleveland Dining Scene, Turn, Turn, Turn

Doug - can you actually keep us posted on the Lolita space? You said the same thing 12 months ago and never provided any actual information. You know Symon, get him to give an update on the record and if he is abandoning it then push him to say so

15 likes, 1 dislike
Posted by karlmccarlson on 12/12/2018 at 10:45 PM

Re: “The Fried Chicken Sandwich had a Big Year, Here are the Six You Shouldn't Miss in Cleveland

You're missing one of the best, though: Welcome to the neighborhood, Sauce the City at the Ohio City Galley! SO GOOD.

4 likes, 1 dislike
Posted by heyescapist on 12/12/2018 at 8:43 PM

Re: “When it Comes to 'Cursed' Addresses in Cleveland's Restaurant Scene, the Street Number is Rarely at Fault

Hey, Doug, remember West Park? We're still around! For five decades, Tony's was thriving and successful in Kamms Corners...at the corner of Rocky River and Lorain.

Then somebody torched the kitchen in '97, and the building, which is now over 140 years old, and was the original post office for the Kamm's area, stood vacant for a few years.

Since the new century began, restaurants have been born and died in that spot...mostly died. Long-time names like Alfonso's and Panini's came and went. Now it's empty again, and has been for a few years.

Maybe there is really IS such a thing as a curse.

6 likes, 0 dislikes
Posted by Oh, hex...and another one bites the dust... on 12/12/2018 at 8:05 PM

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