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Comment Archives: stories: Dining: Dining Lead

Re: “Sit Back and Make a Delicious Mess at Seafood Shake in Cleveland Heights

Mess is the word.

Posted by aglazen on 11/15/2017 at 11:38 AM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

I had a great experience from start to finish.

1 like, 1 dislike
Posted by Drgoodtimes1 on 11/11/2017 at 6:22 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Mr. Trattner failed to mention that this 1920s venue was, at one time, the largest bank lobby ever built on the planet. Apparently, management ignores this fact as well. Otherwise, the service would be as opulent and as dazzling as the space itself. Obviously, it isn't.

I'm just a poor Joe Schmo who cannot afford dinner there, but lunch on my 25th anniversary might have been in the cards next month. Not anymore.

Chuckles the Clown

2 likes, 2 dislikes
Posted by Chuckles the Clown on 11/05/2017 at 7:26 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

As someone with alot of restaurant server experience, fine dining etc I will tell you the fish rots from the head down. And I know through the grapevine that the staff is treated poorly by management there. Happy employees treated with respect will result in happy guests. In EVERY business period!

12 likes, 3 dislikes
Posted by Wine and cheese on 11/04/2017 at 5:13 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Some notes about random dishes, but nothing about the flavors, technique, or artistry of the kitchen.
Other than an egotistical note about a Rioja wine (a Grand Reserve for $65? Incredible buy that merits more information), nothing about the quality of the wine menu. And so much focus on service based on just one visit? A restaurant such as this, with a major investment in downtown Cleveland, merits a serious review, not just a lazy review based on a single visit by someone with limited knowledge of the subject. Oh why can we not have a better food culture in Cleveland?

15 likes, 29 dislikes
Posted by The Hedonist on 11/03/2017 at 4:44 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

What is MOST disturbing to me is the turnaround once they knew who you were. I can only assume that were I to dine there, the service would never get any better because face it, I'm a nobody except to family and friends. It's a real shame because there are hundreds of chains out there where any one of us can be treated as such, and if I had a choice between a $60 and a $600 tab to endure that, guess which I'd choose. Your job as food critic warranted you sticking around for the full experience, but had it been me I would have been out at the 40 minute mark.

20 likes, 2 dislikes
Posted by Deb Malisheski on 11/03/2017 at 10:47 AM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Beautiful review.
I do question why you chose to eat in a mausoleum. Seems disrespectful.

2 likes, 6 dislikes
Posted by Khamdoon on 11/02/2017 at 9:18 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Bravo DT. Another great review. You always seem to know when to be critical and when to cheerlead!

13 likes, 8 dislikes
Posted by Amy Viny on 11/02/2017 at 10:08 AM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

I now have 2cd thoughts about taking my wife there for her birthday. If you can't get great service at those prices and in fact are dealt atrocious service, we'll just go to a museum to see a beautiful setting.

11 likes, 6 dislikes
Posted by Angelo Lauria on 11/02/2017 at 8:35 AM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

How are you paid to be are writer? Do you even proofread? I would like to take your review seriously but you seem to be extremely pretentious.

18 likes, 47 dislikes
Posted by Terry on 11/02/2017 at 12:15 AM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Glad we went elsewhere for our anniversary dinner. If you plan to drop big bucks, you expect a certain level of service. Most people who work for tips get this. I wonder if they hired their staff from Barrio?

15 likes, 6 dislikes
Posted by z on 11/01/2017 at 6:21 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Why do restaurants skimp on training servers???? I will never understand that.

13 likes, 4 dislikes
Posted by Squid on 11/01/2017 at 5:06 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

Yeah I have ask....what does that mean?

8 likes, 2 dislikes
Posted by Marilou Suszko on 11/01/2017 at 4:38 PM

Re: “Marble Room's Service Has a Long Way to Go to Catch Up to Its Stunning Setting and Menu

"...The awkward flourish ended with a slice of Hudson Valley duck breast ($36) lodged between my ass and the chair, to be discovered an hour or so later as we departed."

How does THAT happen?

30 likes, 1 dislike
Posted by dogboner on 11/01/2017 at 1:28 PM

Re: “Messy Fun is the Name of the Game at Boiling Seafood

I've been a patron of this restaurant since it's humble beginning back in the fall of 2015. I've been there when they had hardly any customers; and I've been there when it's been packed to capacity and I had to leave and come back later (I had forgotten to call ahead and make a reservation). But I was ok with that because I was happy to see the business booming. Boiling Seafood and Crawfish is a nice restaurant with good food and a nice staff. The owner is Emily. (Unless that has changed) The manger is Vera. I love the Homemade Juicy and Baby Spice combo on my food, even though I know I will need a Zantac and I will reek of garlic. It's SO good though.

Posted by Isis LaShawn Hardy on 10/29/2017 at 6:30 PM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

This may be a little harsh.

I just hate to see good local businesses receive an entitled yelp style review and it hurts business. This is a non-standard concept. We need to support our local businesses and maybe give the benefit of the doubt on one occasion visit.

14 likes, 1 dislike
Posted by Brian Murphy 1 on 10/28/2017 at 5:35 PM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

The article goes beyond critiquing to insulting. Even the compliments were wrapped in a wordy negative delivery. It certainly sounds like we can make improvements coming out of this critique. And we will/have. The most important thing is, we sincerely care about our customers and what we provide them. We take offense to the implication that we serve something less than we say we do. We quality check our incoming product to make sure we get what we pay for, but more importantly what our customers pay for. We have surveys our guests fill out after their meals. Based on those, we have 92-93% satisfaction rate. It bothers us that we have 7-8% that are not satisfied. We share these remarks with our staff to ensure they are aware of where we are falling short in hopes of minimizing a repeat.

Anyone that has read this article, I would encourage you to look on social media sites for reviews. We dont know why such an insulting article was written about us. I dont know if was because the author of this article had written another article that we asked that he modify. He included our old number in that original article causing an elderly woman to receive numerous calls as well as a great deal of people calling that number and leaving reservation requests on that answering machine. I dont know if the author took offense to us requesting that he change the article and remove our old original number? We are not sure if it was because we chose not to advertise with them in the near term? We can take a standard critique and act upon it. We already have. It is hard for us to take the insult.

We would like to point out that the picture that is with the article is our Lobster Roll. Their Scene photographer took this picture himself. It doesnt look filled with celery and watery mayonnaise. We ask that you come in and judge for yourself. We hope to see you in! Thank you in advance for your business!!!

17 likes, 0 dislikes
Posted by Christian Haffey on 10/28/2017 at 5:25 PM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

We will not go after reading your review....definitely was hopeful when I saw your opening...we are Downeasters transplanted to CLE many years ago & spend time in Maine/summers. Sounds like the'starter section ' was the only seafood worth eating...not a meal to me?! too bad...hopefully an uptick will happen & $33. for a 1lb lobs..maybe..outrageous..who are you kidding ?!

1 like, 1 dislike
Posted by susan b on 10/28/2017 at 7:41 AM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

THANK YOU for saving us a trip!
Was Bouillabaisse on the Menu?
Back in the Day, Bouillabaisse was their Signature Dish.
They need to get Dennis Haffey involved.
He knows about seafood!

2 likes, 1 dislike
Posted by Miguel on 10/27/2017 at 11:41 AM

Re: “Savage Love: Necking

Was this meant actually meant to appear under Eats...?

2 likes, 1 dislike
Posted by Borodin on 10/27/2017 at 9:48 AM

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