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Comment Archives: stories: Dining

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

This may be a little harsh.

I just hate to see good local businesses receive an entitled yelp style review and it hurts business. This is a non-standard concept. We need to support our local businesses and maybe give the benefit of the doubt on one occasion visit.

14 likes, 1 dislike
Posted by Brian Murphy 1 on 10/28/2017 at 5:35 PM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

The article goes beyond critiquing to insulting. Even the compliments were wrapped in a wordy negative delivery. It certainly sounds like we can make improvements coming out of this critique. And we will/have. The most important thing is, we sincerely care about our customers and what we provide them. We take offense to the implication that we serve something less than we say we do. We quality check our incoming product to make sure we get what we pay for, but more importantly what our customers pay for. We have surveys our guests fill out after their meals. Based on those, we have 92-93% satisfaction rate. It bothers us that we have 7-8% that are not satisfied. We share these remarks with our staff to ensure they are aware of where we are falling short in hopes of minimizing a repeat.

Anyone that has read this article, I would encourage you to look on social media sites for reviews. We dont know why such an insulting article was written about us. I dont know if was because the author of this article had written another article that we asked that he modify. He included our old number in that original article causing an elderly woman to receive numerous calls as well as a great deal of people calling that number and leaving reservation requests on that answering machine. I dont know if the author took offense to us requesting that he change the article and remove our old original number? We are not sure if it was because we chose not to advertise with them in the near term? We can take a standard critique and act upon it. We already have. It is hard for us to take the insult.

We would like to point out that the picture that is with the article is our Lobster Roll. Their Scene photographer took this picture himself. It doesnt look filled with celery and watery mayonnaise. We ask that you come in and judge for yourself. We hope to see you in! Thank you in advance for your business!!!

17 likes, 0 dislikes
Posted by Christian Haffey on 10/28/2017 at 5:25 PM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

We will not go after reading your review....definitely was hopeful when I saw your opening...we are Downeasters transplanted to CLE many years ago & spend time in Maine/summers. Sounds like the'starter section ' was the only seafood worth eating...not a meal to me?! too bad...hopefully an uptick will happen & $33. for a 1lb lobs..maybe..outrageous..who are you kidding ?!

1 like, 1 dislike
Posted by susan b on 10/28/2017 at 7:41 AM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

THANK YOU for saving us a trip!
Was Bouillabaisse on the Menu?
Back in the Day, Bouillabaisse was their Signature Dish.
They need to get Dennis Haffey involved.
He knows about seafood!

2 likes, 1 dislike
Posted by Miguel on 10/27/2017 at 11:41 AM

Re: “Savage Love: Necking

Was this meant actually meant to appear under Eats...?

2 likes, 1 dislike
Posted by Borodin on 10/27/2017 at 9:48 AM

Re: “What Has Two Claws and Needs to Step it Up? The Reborn Lobster Pot in Willoughby Hills

If the food is the same as MFLD. and Green, we should worry.

3 likes, 1 dislike
Posted by Theodore Rossino Sr. on 10/26/2017 at 1:47 PM

Re: “TURN Bar + Kitchen Brings Upgraded Food and Looks to the Ritz

My wife and I have had numerous meals at the MUSE and had never been disappointed. I even worked with the MUSE Manager to set up a Birthday lunch for my wife with a special menu and all. We are looking forward to more of the same great service and food in this new venue. Our best to all at the Ritz who are moving forward to a new TURN at dining excellence...

1 like, 1 dislike
Posted by Jeffrey J. Schaefer on 10/20/2017 at 11:50 AM
Posted by gwanner on 10/18/2017 at 7:54 AM

Re: “A Neighborhood Diner is Reborn and Retooled in Old Brooklyn

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Posted by Cake-Delivery_in on 10/14/2017 at 5:51 AM

Re: “Uneven Food and Service Make The Smith, in Burton, Hard to Embrace

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Posted by Cake-Delivery_in on 10/14/2017 at 5:47 AM

Re: “Nearly 90 Years of Cased Meat Joy at Old Fashion Hot Dogs

""He tried one once and spat it out," Sorma tells me. "He avoided processed meats and all that stuff." Vasiliou may have been onto something: He lived to be 98." . . .

. . . says it all . . .

7 likes, 1 dislike
Posted by franky on 10/11/2017 at 10:26 PM
Posted by Dorigen Cowling on 10/11/2017 at 1:41 PM

Re: “Nearly 90 Years of Cased Meat Joy at Old Fashion Hot Dogs

For the longest time, it was named the hot dog inn. Since you're talking about history....

6 likes, 0 dislikes
Posted by Not dog in on 10/11/2017 at 9:39 AM

Re: “Molto Bene Hits on a Recipe for Success in Lakewood

Molte Bene is a hit and a miss. Non sta bene.

1 like, 5 dislikes
Posted by Bea on 10/04/2017 at 2:21 PM

Re: “The Unlikely Marriage at the Heart of Phnom Penh Cambodian Restaurant

Nice story. How about writing about the food?

11 likes, 0 dislikes
Posted by franky on 09/29/2017 at 8:18 PM

Re: “A Neighborhood Diner is Reborn and Retooled in Old Brooklyn

Absolutely love this place.

7 likes, 0 dislikes
Posted by Jeremy McCleary on 09/27/2017 at 6:42 PM

Re: “The Cast of Theater District Dining Options is Ever Growing and Improving

What about the district and cibreo and raving Med???

5 likes, 0 dislikes
Posted by dfactor66 on 09/21/2017 at 12:26 AM

Re: “The Cast of Theater District Dining Options is Ever Growing and Improving

Wow you failed to mention actual restaurants in the theater district and 3 that arent???

1 like, 1 dislike
Posted by Jake Nix on 09/20/2017 at 9:25 PM

Re: “The Cast of Theater District Dining Options is Ever Growing and Improving

No mention of Sung's House? It's almost in the lobby of the Ohio Theatre, and it's excellent.

7 likes, 1 dislike
Posted by gwanner on 09/20/2017 at 7:56 AM

Re: “A Splendid Setting, and Good Food Too, at Tinkers Creek Tavern

I discovered this gem in 2011, and have been a BIG fan ever since! Worth finding, and visiting often!

1 like, 0 dislikes
Posted by skiwithchar on 09/18/2017 at 11:09 PM

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