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Best Bureaucrats 

The Guys in the Dead Files Room at the Old County Courthouse

They rule the paper purgatory of human conflict, at least as it exists in Cuyahoga County. And they do it with the kind of laid-back good humor that's often a shock to people used to the sort of default surliness that's the norm in most county offices. Divorces, murders, sexual harassment cases -- you name it, it comes through Room 45 in the basement of the old county courthouse. It's a relatively brief stop; everything eventually gets kicked to the room a couple of doors down to be scanned onto microfiche. But while in Room 45, those piles of manila folders are lorded over by some of the nicest people collecting a county paycheck. Too bad they're not running the DMV.

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