Rude Rules: Are polite diners ruining our restaurants?

Giuseppe O’Connell is one interesting dude. The Honolulu native with perhaps Cleveland's most multicultural name has called Ohio home for 17 years. In that time, he’s worked as a server and manager in some of the city’s top restaurants, and gathered up several books’ worth of pithy observations and advice in the process. Among the more interesting is his take on restaurant “martyrs,” the conciliatory customers who wouldn’t think of raising a fuss over an overcooked steak or slightly stinky piece of fish. ...
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