Myers University: Another Unsatisfied Customer

I am writing to you concerning my wife's situation. She is currently attending Myers University, where she is taking two online courses and one course in the classroom, at the Rocky River campus ["Mired University," February 28]. She started this summer, in what they call the Summer II session (she began classes on July 10). She was awarded financial aid for the summer term, according to a letter that she received, in the amount of $5,981. This represented an increase from the initial amount they said she would be getting, because they said that there was "leftover money" that she was entitled to. After the cost of tuition and books, she would have had a disbursement check for roughly $1,700. Well, we've been waiting and waiting, and we still have not received this disbursement check. Today we called in order to follow up and see where things stood (bear in mind that this is the last week of the summer term). After about three phone calls and not getting any answers, we were finally informed that they had erred, and that, in fact, my wife was only going to be getting a financial aid award in the amount of a little over $4,000, with a disbursement check for about $30, as opposed to $1,700. We were told that the reason for this was that because my wife had started after July 1, she was not entitled to any money from the 2006-2007 year, but from the 2007-2008 year. We feel that this is highly unfair, especially given the fact that this re-calculation of my wife's financial aid amount was made today. We feel that we have deceived and duped. Is there anything that you could do? James Curtis Rocky River

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