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Monday, June 21, 2010

Continental Fails to Understand That New Hampshire to Cleveland Plane Needed Pilot To Make Trip

Posted By on Mon, Jun 21, 2010 at 3:00 PM

Dear Continental: Planes are stationary without pilots to fly them. Thanks.
  • Dear Continental: Planes are stationary without pilots to fly them. Thanks.

Everyone loves a good tale of incompetent airlines. Here's a tale from a reader on Consumerist of his adventure from New Hampshire to Cleveland.

I was supposed to be flying from Manchester to Cleveland on June 20 at 2:05 p.m. I arrived at the airport extremely early, checked in, and settled down in a chair to watch the end of the second World Cup game that day. When I got up, I walked around and glanced at the “Departures” screen to see if my flight was on time. Answer: nope, it was cancelled, as was the next flight to Cleveland. Thinking it was some sort of mix-up, I went to the gate and the man working confirmed that they were both cancelled. “Why?” I asked. He let out a big sigh and said that someone at Continental “forgot to arrange for pilots for these two flights.”

It sounded ridiculous - what airline is going to “forget” to send pilots where they need to go? Isn’t that sort of a basic step in running an airlines? Regardless, I got a ticket for a flight at 8:05 p.m. and asked for some sort of compensation. He gave me an incredibly generous $12 voucher for food and sent me on my way. When I landed in Cleveland, I was walking through the airport and overheard a few flight attendants talking about their weekend. They had a pretty good weekend - except for the “Manchester Mess.”

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