Monday, April 4, 2011

AirTran Ranked Best Airline in Quality Study

Posted By on Mon, Apr 4, 2011 at 3:20 PM


We've already proclaimed our love for the Akron-Canton airport — that convenient, easy, cheap, totally hassle-free gem just down I-77. Now, Akron-Canton's flagship airline is getting love, too.

The Wall Street Journal reports that AirTran vaulted to No. 1 in airline quality rankings this year.

Low-cost carrier AirTran had the best overall performance of the 16 largest U.S. carriers last year in an annual study of airline quality released Monday, knocking the previous leader—Hawaiian Airlines—into second place.

Overall, airlines improved their performance last year. They lost fewer bags, bumpings due to overbooking were down and on-time arrivals were up. But travelers were still dissatisfied—complaints to the Transportation Department about airline performance went up 28% in 2010, the study said.

Click on through for the full summary of factors used in the study, including baggage lost, asshole customer service reps, pricing, refunds, etc. If you're busy, we'll just save you the time and spoil the ending: AirTran rocked in all of them.

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