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Thursday, October 27, 2016

The Cavs Brought Back the Bidding Option on Flash Seats

Posted By on Thu, Oct 27, 2016 at 10:16 AM

  • Emanuel Wallace

Update: That was quick. The Cavs opened the 2016-2017 by eliminating the bidding option on Flash Seats. That was in response to Wine and Gold members who voiced some concerns about the process during last year's regular season and playoffs. After a short "test and learn phase," the team announced this morning that the bidding option is back. Details below.

Throughout the 2015-16 Cavs regular season and 2016 NBA playoffs we received feedback from a large contingent of Wine & Gold United Members expressing concerns over the bidding process on the Flash Seats Marketplace. As a means to find an effective solution and create a more member friendly experience, we opened the Flash Seats Marketplace for the 2016-17 Cavs regular season on September 29th with the bidding feature deactivated. This initiative was created as a “test and learn phase” to gain further feedback from members like you. After a month-long discovery process, in which we heard from dozens of Wine & Gold United Members, we are happy to share that as of today, Thursday, October 27th, we have re-activated the bidding feature on the Cavs Flash Seats Marketplace. As a means to produce the most efficient bidding method for those members looking to sell seats on the Flash Seats Marketplace, any buyer who wishes to place a bid on your seats must start their bid at a price point that is at least 50% of the per game variable price you paid as a member. We believe this will eliminate many of the concerns expressed by members last season. 


(Original story 10/18/16): Cavs fans checking in with Flash Seats in advance of the opening of the 2016-2017 season might have noticed something different this year as they perused tickets and games.

The bidding option is gone.

click to enlarge screen_shot_2016-10-18_at_11.57.10_am.png

If you inquired about the development to Flash Seats you got a message like this: "The Cleveland Cavaliers has restricted any bids on their regular season tickets. If you have any questions regarding the bid restriction, please contact the Cavs and Arena Group Sales."

What gives?

First of all, this is just a Cavs thing. Bidding remains an option for every other event on the secondary ticket marketplace. Second, the decision was made at the behest of feedback from Wine and Gold United members, who chimed in throughout last season with opinions on how bidding was handled.

In response, the Cavs decided to do a test and learn phase, if you will, this season, by eliminating the bidding option for tickets... for now. Like they did with feedback last year, they'll collect data in the near future and decide the long term process going forward. That could mean no bidding at all, full bidding return, or bidding for select games. 

Got an opinion? Drop it in the comments.

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