Dec. 6: Presence of live insects, rodents and other pests. Observed mice droppings by soda machine and ice cream machine.The franchise owner told 19, "Our number one priority is always the health and safety of our customers and employees. My organization is taking this situation very seriously, including action to ensure that this doesn’t happen again as well as working with a third party pest control vendor to address the issue at hand immediately,"
Oct. 31: Equipment, food and contact surfaces or utensils are unclean. Clean all food contact surfaces due to possible rodent traffic.
Oct. 31: Presence of live insects, rodents and other pests. Observed mice feces behind soda machine, in the lobby, the men’s restroom and on storage racks. Styrofoam material seen in spots throughout operation provide evidence of possible nesting.
Sept. 26: Presence of live insects, rodents and other pests. Observed rodents have eaten though McMuffin breading. Exterminate pest immediately.
The we're out of hot cakes, they needed exact change because they didn't have change to give. I heard them say they ran out of quarter pounders and jelly . They had no sugar and my coffee came with no milk, not that they asked.
As we enter the location it was empty with no customers. The time was just a little after 7am. We walked up to order our food and we were told they only had Biscuits and Bagels as an option for breakfast sandwiches. My husband and I ordered biscuit sandwiches. Someone came out and said they only had ONE biscuit left.Well then. Let's keep going.
I went there for lunch waited 20 minutes to get get my food from drive thru. Then when i get to the window to get my food I took my food and then the girl says don't say thank you and then as I am driving away i was called a hoe 4 different times.Well, that's not good.
I usually order there from uber eats Bc I work at Cleveland clinic. Literally every time I order, SOMETHING comes to me WRONG!!! Either my fries are soggy and cold (mind you, it's like a 3 minutes walk from here to there! So the fact the food is in a car is ridiculous)..I'll order coke they'll send me Sprite! I'll order a sauce for my nuggets and get no sauce OR nuggets! I just ordered a bacon ranch salad for my lunch and I get the salad..the lid is off in the bag and they gave me a damn SOUTHWEST!!!Give us mice, give us rude comments, give us pee-filled bathrooms, give us long wait times at the drive-thru, and we might forgive you. But depriving us of bacon ranch while giving us the damn SOUTHWEST!!! You sir, have crossed a line.
We welcome readers to submit letters regarding articles and content in Cleveland Scene. Letters should be a minimum of 150 words, refer to content that has appeared on Cleveland Scene, and must include the writer's full name, address, and phone number for verification purposes. No attachments will be considered. Writers of letters selected for publication will be notified via email. Letters may be edited and shortened for space.
Email us at [email protected].
Support Local Journalism.
Join the Cleveland Scene Press Club
Local journalism is information. Information is power. And we believe everyone deserves access to accurate independent coverage of their community and state. Our readers helped us continue this coverage in 2020, and we are so grateful for the support.
Help us keep this coverage going in 2021. Whether it's a one-time acknowledgement of this article or an ongoing membership pledge, your support goes to local-based reporting from our small but mighty team.
Subscribe now to get the latest news delivered right to your inbox.