Before we go any further, let us agree on a few things. First, Wal-Mart is an awful corporation. Second, many of us end up at Wal-Mart regardless of that first fact due to any number of reasons — geography, selection, hours, sadness, boredom, etc.. Third, writing anything on the internet is perceived by racist commenters as an invitation to blindly spew hate, even if it’s about something as innocuous as umbrellas, but the cowardly and ignorant most definitely brush their Confederate flags aside and earnestly get to action on the keyboard when you talk about the intersection of economics and social classes at America’s bargain basement hellhole. (Which is ironic because until this summer, it was one of the few places you could reliably find the racist flag for sale.) Yelp reviews bare out all those truths and more in stark 1-star reviews filled with bile and worse. Which is all by way of saying if you comment here or on Facebook, keep your racist comments to yourself.
Now that all that’s out of the way…
It should be said and it should be said publicly and it should be said forcefully:
The Steelyard Wal-Mart Supercenter is the worst Wal-Mart in America.
If you do a quick Google search, that title, at least when it comes to search engine optimization and previous righteous tirades, is currently held by the Wal-Mart in Martinsburg, West Virginia. We not so humbly beg to differ. There’s really no comparison.
We’d regale you with the blow-by-blow that got us to this breaking point, but you’ve likely been there yourself. The lines that stretch across an acre or two as two cashiers do the best they can as a manager looks on with complete indifference. The pervasive lack of concern for anything resembling customer service so widespread and institutionalized that it couldn’t be casual or coincidence, that the only possible explanation is a mandatory seminar all employees take to learn how to be so completely inept at even the most basic aspects of their job. The shelves that never seemed stocked, and when they are, stocked in such a manner as to create a portrait of a forsaken wasteland long shuttered from public view, the consumer version of ruin porn shots of defunct amusement parks or condemned warehouses. The waits. The waits for literally anything. To be rung up. To get photos. To have paint mixed. To, god forbid, check the inventory of an item not on the shelf. The parking lot, a cemetery of mish-moshed metal left over, we imagine, from a failed and abandoned experiment to build a Transformer entirely out of shopping carts. The store itself a miracle, an unobserved island of the Walton empire that they have long since forgotten about and probably assume had already closed.
That is all. It’s the worst. Please don’t shop there. Don’t make the same mistakes we’ve made.
This article appears in Sep 16-22, 2015.
Tremendously written. A great distraction toward the end of my work day.
One one ill fated trip there, the cashier was ringing her friend through the line. The friend had a spiral note book of credit card numbers and the cashier would ring a few things on each credit card number, some working, some not. I told a manager (after waiting 20 minutes for one to show up). Needless to say, I use cash.
The routine hour-long waits, not just for check-out but for the simplest service inquiries. The worst part is, you can’t even go to the IHOP during the wait. There, you’ll wait 45 minutes before getting so much as a glass of water. The Steelyard IHOP must be the worst IHOP.
Read the Google reviews. It will be the best decision you make all day; I promise. I almost pissed my pants reading them.
Here I was thinking that Bedford Walmart was the worst Walmart. Heck, the Steelyard Walmart makes the one in Bedford look like Heaven on earth. Any Walmart makes the Bedford Walmart look like Heaven on earth.
Steel Yard? I think it should be called STEAL Yard based on activity there.
eastlake walmart is nasty too
Once while checking out at steelyard Walmart the cashier demanded (it was not a request, it was a command) that I buy her a candy bar because she was hungry. I hate that place.
I have to go there for work sometimes because I work at a nonprofit and sometimes I just have to.
The workers are zombies. You know they are treated horribly. They openly tell you about the nonsense that goes on. They frequently have to miss breaks, the managerial staff is awful to both workers and customers, etc.
Last year, I had to buy school supplies and spent a couple grand on thousands of supplies. They made a mistake and charged me tax despite me going through the whole tax-free routine where the cashier types in the number, etc. Get the school supplies to the van before I noticed the mistake…I’m charged tax. I go back and request the tax be refunded. Nope. They want to RESCAN THE ENTIRE ORDER. I tell them they are crazy. I request a manager. Manager is very incompentant and insists on rescanning literally *thousands* of school supplies. I request store manager. No go. She too bizzy. I call the store line, put on a professional white girl work voice, and ask for the store manager who never leaves her office. They put her on right away. I give her the business.
She sends a second manager who says it’s illegal to refund the tax without re-ringing the stuff. Bullshit.
Compared to Target where I bought most the school supplies who gave me 1) multiple discounts without asking, 2) free Starbuck’s in line, 3) assistance to my van, and 4) a great attitude.
The stuff that goes on there (the customer services, the mess in the store with shoes and clothes scattered on the floors not to be picked up for hours) would never fly in a suburban white WalMart. Because their customer base is low-income people of color at Steelyard, they don’t give a damn.
“Where are the light bulbs?”
“I don’t know.”
“Could you find out?”
“nope.”
Couldn’t agree more, spent 40 minutes in line one day only to get two customers away from checkout, when the girl working the register tells me “sorry I am closed”. Wrote an email to complain and received a reply “sorry we have such a huge turnover in employees.” NEVER AGAIN
I’m copying/pasting something I posted months ago on another forum regarding my Walmart experience at the Steelyard. This involves some Transformers toys that combine to form a bigger Transformer toy. So disclaimer: Any unusual proper names refer to the particular toy’s name.
——–
Completed my CW Menasor yesterday after a fortuitous stop on the way home at the worst Walmart (I know) in my local area. I had gotten two limbs earlier a couple days ago from another Walmart, and at self-checkout, I was prompted to “seek assistance” which went pretty well with the checkout lady just asking me “How much do you think is fair? $12?” But this latest trip…not so great.
It began with a purple-haired stripper in one of those PINK sweats using every coupon ever made doing what looked like her entire year’s accounting on the conveyer belt in front of me in line figuring out if she had enough singles and fives (hence, stripper deduction) and if she really wanted to buy her oatmeal cookies. Couldn’t self-checkout, because this Walmart is in such a terrible neighborhood that self-checkout just can’t be trusted. Also, multiple lanes cannot be trusted either among the sea of 20-whatever of them that are there – and so there was the one lone lane with everybody.
When it was my turn, I discover that Dwight Shrute is the register person and he’s mumbly. Air Raid and Off-Road each scan “Not Found” yadda, yadda. He then asks me “What do you want to do?” I’m caught off-guard because ummm I figured it went without saying “I…would like to buy theeeese.” “It won’t scan, so…” Me: “Okaaaay?” LONG PAUSE. I turn to look behind me at the long line feeling guilty of also holding up the line at what I had earlier imagined would be everyone rejoicing in their heads for my swift transaction. Me again: “So, yeah…I would still like to buy these. What’s next?” So the guy mumbles something which I take to mean he’s going to call a manager or whoever….and then just stands there. I suggest “How about you set these aside so all these people can checkout while we wait for whoever?” And so my gf and I stand aside and wait. And wait. And wait.
Some guy, Orlando, shows up with a handheld scanner thing. Orlando and Dwight talk and punch buttons. And basically come to the original conclusion: It’s not in the effing system. Orlando says he’s got an idea and then without explaining what that is runs off to the produce section for some reason. And we wait again. And wait.
Dwight empties the line and actually feels bad and says he’s going to go to Customer Service and find someone. We follow and once we’re there he knocks on the store manager’s door. He seems a little skittish about doing so. Another worker notices and is like “You should knock a bunch!” and then laughs giving my gf and I the impression that the store manager locks himself/herself up in that room a lot and doesn’t like to be bothered. Dwight goes around to the Customer Service counter area and asks one of them if they know what to do. Customer Service Lady says “I don’t get paid to know that. Not my problem.” I’m starting to really feel bad for Dwight Shrute.
He asks her again if there’s anything she can do, and she takes my not-yet Transformers out of his hands and slams them on the counter! “NOT. MY. PROBLEM. LEAVE!!!” she yells. Dwight goes back to the store manager door and just stands there waiting. Meanwhile, my gf and I finally know how the carpet cleaner vending machine and Coinstar machine work. We hear the manager door finally open and the manager was…not at all what I imagined. She looked 18, appeared dazed, was stumbly, mascara running and yet wired at the same time. She bolted through the door, passed Dwight as he begins to ask her a question, but completely ignores him, walks passed us looking totally methed out. She also makes a beeline for Produce. I don’t know. But I do have to wonder…she was in that office an awfully long time by herself not doing ANYTHING. Two ideas run through my head and the look on my gf’s face assured me she was thinking the same thing: Either that lady LOVES her alone time in one way…or another.
Sorry about the TL;DR. Dwight finally does some independent thinking of his own and suggests I go find a similar toy to scan. I oblige. He says to meet him at Lane 27, the nearest lane to us that’s currently closed. I go back to the toy section and grab 2 NOT SLAMMED ON A COUNTER limbs and a Skydive for the scan, then return to Lane 27…where there is no Dwight. Just a random sad, grey trashcan on top of the conveyer belt for some reason. My gf spots Dwight BFE at the entire other end of all the lanes and we head over and he’s like “Oh sorry, I meant over here.” Yay! Price match, scan scan. It’s a good thing I double checked the bag, because at first, he put damn Skydive in there and set aside Off-Road.
Anyways, Walmart…
Elapsed time from initial toy section arrival to leaving the store: 1 hour. Menasor HAD to be completed NOW.
hi can you tell me where the mini blinds are? no i cant,,,, never again
I make it a point to never go into any Walmart for any reason. If it were the last store on Earth I’d blow the place up before going into a Walmart.
I’ve watched people fill their carts full of stuff and decide they don’t want any of it and walk away. People eating cereal by the handful then ditching the box. Twenty checkout stations and only two open. This place should be a park or something useful. Please tear it down.
Had a friend get robbed in the parking lot there… police arrived 2 hours later and said it was the 12th in 3 days… smh he informed me it was 5 minutes after 2 employees were in 1 stall smoking weed when he used the restroom..if u want to empty you pockets and strap on riot gear it’s a fun place to people watch… what a craphole
This article was WAY too wordy, too descriptive and seemed like an amateurish attempt to be clever. Get to the main point. You hate Walmart especially the one at the Steelyard. We got it! If you hate Walmart so much and think its an “awful” corporation why don’t you stand by your conviction (despite boredom, hours, location etc) and boycott it? I personally appreciate Walmart and their prices and convenience. They also supply ALOT of jobs for people. …. P.S. No I do not work at Walmart. I have a graduate education (No, not online). I am liberal. I don’t care about Confederate Flags.
Went there the other day. They purposely have there lights off & take a person or two. Don’t dare go in that line because you will get a loud “I AM CLOSED”. Sad I live so close to Steelyard just to be a waste of space of ghettoness.
No… this is the worst Walmart in America. Anyone claiming otherwise clearly has not shared the same experiences so many of us have and that has NOTHING to do with race. The lines are never open. On one ill fated trip, I wait no less than 30 minutes for the lady to start ringing up my items and when I finally get to the front and she starts very… slowly… ringing… me up,, she stops in the middle to TEXT! She starts telling me who she’s texting yada yada, meanwhile there’s a very frustrated mob standing behind me. When she starts ringing up my items again, she starts asking me about the things I’m buying. “ooh, what is this for?” “What does that taste like?” Can you say unprofessional?! Another time, the cashier while checking out the person in front of me starts screaming at another cashier, they start cussing each other out and leave their lanes to do a stare down in each other’s faces, “whatcha gonna do?!” The shelves are never stocked, the manager is never available and when he is, he says the lanes are empty because half of the staff failed to show up… again. Save your sanity and spend a few extra bucks and just shop at Target.
Last time I was in Chicago I found this strange Walmart Express by the Chicago Brown Line stop. I went in just to satisfy my curiosity (I will note I live in a small town with a Walmart and not much else). It had basically grocery and pharmacy and that was it. I got a few small items and waited, and waited, and waited to pay. Finally I said to hell with it and put everything back and left. I hit the Brown Line again and went down to the Loop and hit the Target on State. Picked up the same items and was out the door in less than five minutes.
Did I pay more? Yes. Did I have an experience that was far beyond anything Wally World can deliver? You bet! It’s one of the few places if I woke up the next day and they had all closed I wouldn’t care at all.
I was in there once and a lady in front of me at customer service returned an entire cart full of groceries she had just purchased, including frozen crab legs and shrimp. I’m thinking she paid for it all with food stamps but got cash back when she made the return.
As a former employee of the steelyard Walmart, I’d like to say, you are all correct. The store sucks, and the people who work there are mostly terrible. There are a few seasoned employees who are competent and try to be helpful but far too many idiots manage to become a part of the Walmart company payrole. This, along with the fact that the managerial staff are complete dicks, leads to problems. However… It is not all on the personelle in store, understand that working in that place, with the shitty managers and shifty bullshit that goes on, makes even the best employee absolutely hate everyone around them. In my short 5 months there I almost got into a fist fight with 3 managers, was suspended for refusing to stay over after a 10 hour shift, and eventually fired because a family member ended up in the hospital and I left to check on them… After asking if I could, explaining the situation, and being told “I can’t stop you”.
Sorry for the long winded speach… But my point is simple, that store sucks for everyone. Be it customer or employee. Steelyard Walmart should not still exist.
I was waiting at customer service there once and the lady in front of me returned an entire cart full of groceries she had just purchased, including bags of frozen crab legs and shrimp. No one acted as if this was an unusual thing to do. She got a lot of cash back for it. I’m thinking the original payment was made with food stamps.
I’ve been in Wal-Marts all over the east coast and midwest, and Steelyard isn’t even close to being the worst. The jumbled and empty shelves and mile-long lines are due to staffing cuts, and it’s company-wide. There’s a reason it’s so cheap.
I do my shopping at the Brooklyn Wal Mart never again at the Steelyard one .Usually never a problem. But the Steelyard one . The first of the month is disastrous people have 2,3 sometimes more carts full of stuff get in line have to sort through and see what they don’t want then have to make up their mind which food card they want to pay with then go and put their stuff in a practically if not new car. Where can one store so much food??
the walmart in middlefield is worse its just like this except theres horse shit all over the parking lot from the amish buggies
I was in line at customer service there once, and the lady in front of me returned an entire cart full of groceries she had just purchased — including giant bags of frozen crab legs and shrimp. No one acted as if this was an unusual thing to do, no questions were asked — and the lady walked out with a bunch of cash in her hand. You know the cart full of groceries had to have been paid for with food stamps.
All I gotta say is, DO NOT go to the Subway at the Steelyard Walmart; the black employees who work there are nothing but RACIST towards white customers. Made the mistake of going to THAT Subway. NEVER AGAIN!!
After waiting in line forever your items will be rung up incorrectly. You will then be directed to customer service to wait in another endless line for your refund. Don’t go to Applebee’s afterward to drown your sorrows. Last time I was there my companion and I sat at the bar for 20 minutes while the bartender walked by 10 times and never waited on us. We went to Target and got a drink at Starbucks. Target is usually pretty good. Just go there. Trust me.
Steelyard Walmart is beyond a NIGHTMARE, the store manager Robin Wright is now finally gone after years of doing the worst job ever, but instead of being FIRED she was moved to a store out in the suburbs!
Out all the Waldemarts that I’ve ever set foot into, the Steelyard store is the ONLY one that I truly DESPISE.
It.
SUCKS.
Ass.
There are “ok” times to shop there and I won’t share when they are, sorry. I have had more bad experiences there then good but I do want to share a good one. I like a certain brand of pillow that just happened to be on sale. After a 10 minute search through the pillow aisle I saw a young man and asked him if there were any more of the one I was holding in my hand. Amazingly he had me follow him 2 main aisles down to a bin. He starts digging through the bin looking for what I wanted and found me 3! As I was thanking him a manager came by and, in front of me, started berating him for being where he was. I jumped in and halted her right there. I explained that he was providing something foreign called customer service. I also explained to her that her management techniques needed some overhauling. Unfortunate for us I have never seen that young man again. Hopefully he found a better job where his efforts are rewarded.
Ok i am going to remain anonymous as I work here and want to keep my job…
While I don’t think we are the WORST in america, we have a LOT of issues. I for one bust my ASS every day. I am kind and courteous to ALL shoppers, even the rude ones. Why? Because that’s how I was raised! I have trained numerous associates and I am the only one standing still in my position after years of working here… why? Because there are people who just DON’T WANT TO WORK! I do the jobs of at LEAST 3 people on a daily bases and am stressed out ALL the time. I don’t get help. I fight for my breaks, but hell lets face it…that’s a day by day struggle! Yes there are a LOT of folks who are just plain lazy, but there are still a few of us who PUT IN OUR HOURS AND WORK OUR ASSES OFF!!!! So please, don’t think we are ALL horrible. Yes, our store has issues, but there are some of us WHO CARE!
Not to mention, the small Cleveland Police hub on Steelyard Dr. This area is so ratchet!!
well I gotta say totally shocked. I just went to steelyard to get my scripts and get a few things for dinner.. 3 lot guys chasing carts, when returning to the lot to get more carts they were bending over picking up trash as they went. saw 3 people throughout the store pushing the big push brooms up and down the isles. i counted 13 registers open and no more than 2 people in each line. only thing kinda urking, my cashier got distracted by another co-worker before finishing with me and got some kinda food from her. didn’t get a thank you for shopping or thank you at all. par for the course i guess. amazing what happens when bad press gets released.
How about the guy selling bootleg DVDs like its legal at the entrance.
Obviously you guys haven’t visited the Arlington Rd Walmart in Akron. A complete sh!t hole.
This is actually pretty true. Steelyard has more people within two square miles than anywhere else in Ohio. The problem is that those people have never purchased a mirror, it seams, at Walmart.
Forget the classics. A customer walking into the store only to get into the mini SUV and drive it rudely through the store as if they were some kind of war veteran angry about nam or the lady behind the meat counter who looks right at you with no other customers in site for miles. (seriously it is a huge store so I mean for miles) who will simply NOT ask you if you need anything and then act like your rudely interrupted her when you ask if you can have a half pound of Ham.
No, I mean I expect those things to happen anymore. That is Steelcar I say to myself. But the fact that when you try and buy a television or a computer in the back and you watch as two or three people try and work together to sell a customer the latest DVD of BIG Classics and it takes 30 to 40 minutes to check and recheck the card. Take out another card. Check the bar code and do another barcode. It is like living in idiocracy in 4 D.
Unfortunately, I live about 2 minutes from this Wal-Mart. I don’t go there if I can avoid it. Last time I went, they were selling bottled water out of a cooler by the front doors – the sign on the cooler said “Water – 50 Cent”. I turned around and left.
I am willing to pay 15% more at target to avoid the shit hole called wal-mart
Yes, Robin Wright was moved to Medina. And, the staff there promptly started to leave en masse. The new manager at Steelyard is Donna, and she’s from Elyria. She does speak to customers, and the staff seem pretty happy with her. They were shocked that she’s been on the floor and dresses just like them. If you are. If you do want to go to Steelyard Walmart, go at 6am. The store is neat as a pin and fully stocked. The later in the day it gets, the worse it gets (emptied and trashed). That overnight crew gets plenty of customer compliments with their corporate office, because the store is wonderful when they open at 6am. If you’ve only gone after 5pm, you’d never think it the same store at opening.
does walmart still take out “dead peasant” insurance on their employees?
Remember when WalMart was so much better than KMart? WalMart’s days are numbered. I see the stores losing their dominance in U.S. markets in the intermediate future, like five years. The WalMart stores are ripe for being overthrown by an upstart discount retailer. Like another poster said, I too will pay more at Target, Marc’s, or CVS just to avoid the mayhem of WalMart.
BTW, If you ever want to do a story on the worst Kmart in the world or the worst McDonald’s in the world you can save yourself some gas money.
THEY ARE BOTH AT WEST 150TH AND lORAIN! RIGHT ACROSS FROM EACH OTHER!
I walked out of the K mart yet again the other day leaving the things I wanted to buy on the counter. I have lost count of how many times I have done this. I seriously think I have like a 33% purchase ratio in that store.
The Mcdonalds across the street? I mean as a joke I would like you and three friends to order something there. I can pretty much guarantee two of the orders will be wrong. Mathematically that is actually an enigma. well, unless they do it on purpose.
This doesn’t even crack the worst 50% of walmarts I’ve been in. Pick any Walmart in the rural south, it’ll be exponentially worse. Shit, at the Walmart at the Mentor/Painesville border (Heisley Road and Mentor Ave), the cashier (after making me wait just as long as Steelyard) was CHEWING TOBACCO as she rang me out.
Shit like this is why I moved out of ohio: it’s full of white people who talk shit about people of color, despite being the trashiest motherfuckers in the state.
WRONG! The one in Bedford is the worst!
I think this article attempts to blame wal-mart for what is essentially a Cleveland problem. Our workforce is not being trained to transition into higher paying, wealth generating jobs. True, there will always be people at the bottom rung and there is always a need for ditch diggers. It is also true that these individuals have not been given the tools to succeed nor the basic skill sets to use the resources at their disposal to provide the assistance that customers demand but is that Wal-Mart’s fault? Wal-Mart would love to have good employees that are helpful and provide customer service that keep people coming back and shopping at their store. That is their main interest. They are accustomed and indeed have a hiring model based around these people with limited educational experience and skills and yet other comments have raved about customer service at other Wal-Mart’s. The tools are there and the company pays handsomely for training and onboarding; high employee turnover costs them money. Surely they let management know about this and attempt to squeeze results from them with bonuses and other incentives. The problem is the work force who weren’t given the basic education from the Cleveland public schools to put two and two together and use the tools at their disposal to do something simple like look up a price or the soft skills that involve teamwork if they don’t know how. It seems like we love to relive Cleveland’s glory years here and want to return to them. This article highlighys just how much farther we have to go if we are ever to attract wealth generating jobs in today’s knowledge economy back to the area.
If you don’t like shopping some place then stop shopping there. I don’t see why people are pulling their hair out and kicking and screaming about walmart. If you hate it so much how hard can it actually be to just shop some place else. If more people actually did that then maybe things would change.
The customer service is awful because of the managerial staff. I feel sorry for the people who work for there. Have good managers makes a huge difference in employee happiness and productivity (obviously). I don’t think many people blame the regular staff for those staff members who are defending themselves.
I can complain forever about walmart but its more embarrassing to them if you tweet your issues. Like yesterday, walmart is packed and im with my brother and infant daughter. 2 lines open. 5 employees standing on the side telling my brother how cute his baby is. I wanted to say, thats all cool and thank you but can one of yall ring us up? aint like u doin shit but standing around. OUT IN THE OPEN FOR ALL TO SEE! LAUGHIN AND TALKIN!
To add insult to injury, once the Steelyards Walmart has properly destroyed any vestige of customer service and people skills in their management staff, they ship them off to other Walmarts in the same division, spreading the virus of incompetence and sloth to the prosperous stores. Even Medina was unable to dodge the crap personnel that was dumped on them.
It wouldn’t hurt Walmart to just close that store. There is one in brooklyn, parma that is going to get a remodel and basically every other suburb aroumd. Just close it and do everyone a favor and put the workers out of their misery since they all seem to hate it there!
obviously no one has been to the Eastlake Walmart. It’s at the corner of Trailer Park and Projects. In one visit, i encountered a dead bird one of the food aisle, a meth head singing and dancing foot loose in the cat food aisle, a woman who i could only describe as the toxic avenger’s sister hitting on me, a woman wearing camo yoga pants with a cart load of natty ice. i could go on, but here are some of my walmart check ins
“2 things I just learned about yoga pants:
They make them THAT big
They make them in camouflage
Now, a little more about this inviting creature, not only is she wearing camo yoga pants, but also a hot pink belly shirt. So to answer everyone’s question, pink and camo do not clash. She also has more facial hair than I, in fact, I am thinking about asking her what her beard grooming secrets are. She also has a cart full of Natty Ice. Jennifer, I’m really trying babe, but I don’t know how much longer I can contain myself in the presence of this magnificent beast. — at Walmart Eastlake.”
“First time I venture out of the automotive section at Walmart and into the grocer area, I turn into an aisle and the first thing that happens is my cart runs over a dead bird. Wtf?
#3rdworldproblems — at Walmart Eastlake.”
“Whoa, that person had a horn growing out of their forehead… never mind, it was just a giant blackhead — at Walmart Eastlake.”
“They stare at me as if I’m the weird one. Sorry, I did not get the memo that it was pajama day at Walmart, had I known, i wouldn’t have bothered to, you know, get dressed. This place on a Sunday morning is like the pasty troll kingdom, and I’m the outcast because I have a fixed address — at Walmart Eastlake.”
“We go where eagles dare — at Walmart Eastlake.”
“As I get older, I find new ways of living on the edge. I’ve never felt so alive as I do when I leave a shoe untied or eat foods with red sauce, or shop at Walmart.”
“wal mart is like a strip club, you feel the need to shower after you leave.”
I really thought Mentor was worse than Steelyard. Mentor’s Walmart is always filthy and they never upgraded to a Super Center with groceries like they said they were going to. It’s pretty sad.
It’s a Wal-Mart that’s functioning without structure and employee pride..
I agree about the Steelyard Commons Walmart being the worst. I was dragged there a number of times by a couple of friends who lived near there, and wanted me to take them shopping (they had no car.) The store was dirty, disorganized, and understaffed. Often times, only 3 or 4 registers open with 10 or more people in line. I prefer the Strongsville and Brooklyn stores…much cleaner, nicer, and more adequately staffed. The open registers are plentiful and fast. And as for Walmart prices, I can often do better price-wise at Marc’s, Discount Drug Mart, or Giant Eagle…especially when there are good sales.
When I was there …my cashier flipped off the other cashier and then a verbal altercation started. I took my juicer and receipt and ran:)
I don’t think it’s the worst. I think Walmart in general had gone down hill. I went to north Olmsted a dozen times, plenty of things not in stock,no one to help you, dirty, looks like a tornado went through there. The one time I asked someone to help me and she said hold on, never came back. I couldn’t find anyone to help me so I called the store while I was there to ask someone to meet me by the Isle I was in. Brookpark is bad too. I avoid going there at all cost.
They need to just close this store down like they did Best Buy…they probably get more theft then sales anyways….
Yeah this is really a horrible Walmart, and yes probably the worst. I’ve only been there out of sheer desperation after my shopping experiences. It pays to across the street to Target and Aldi’s or hit the highway to Brooklyn or Strongsville.
Got evacuated out of steel yard once because hough and st claire gang bangers were about to shoot it out. Cleveland swat team was out front waiting for the word to go in. I hoped they would just terminate all worthless pieces of garbage but no such luck.
Steelyard Walmart experience……waiting in the usual long line when a women on a scooter forces her way up into the isle gets up and reaches over a few people and grabs a stack of magazines off the magazine rack , Proceeds to sit on them, looks up at me me and says,,,,DEEZ SEATS BE SO STICKY,,,I almost vomited. Then on two occasions found dirty diapers ,,,one in the bin full of apples and one shitty diaper in the parking lot. Its sad because it was a nice Walmart the first few months it was opened….Steelyard Commons is a total shithole now. Best Buy had to close because of the theft going on there and the other surrounding stores are getting just as bad.
Its a tough call between Steelyard, N. Olmsted and Avon. The store on Brookpark rd. and Tiedeman seems to be the most decent one.
First, let me say something about this blogger about the pointless statues he/she made. First, this blogger said Walmart is an “awful corporation”, but shops at Walmart more likely. Then this blogger said “racist flag”… How about you do some history research before you spread your stupid nonsense to others. The Confederate flag had nothing to do about racism. Before the south had their own flag, both sides had the same flag that we have today. When the north/south wanted to ambush they would do it at night thinking they’re going to ambush the other side but ended up ambush their own side. This happened many of times on both the north and south, so the south made up their own flag REPRESENTING the south, NOT about having slaves and being racist. This blogger obviously hasn’t done any accurate research on anything. Now that that’s off my chest about the Steel Yard Walmart.
I have shopped there plenty of times through out the years. Yes, I have had some encounters of items not in the right place employees on their phones. But that’s at EVERY SINGLE STORE YOU GO TO. Not everything is going to be stocked not everyone is going to know where EVERYTHING IS it is a HUGE store it’s not going to be perfect but people still shop there and complain about the store. And for the former workers that worked there talking about how bad it was its THEM that makes the store bad not the other employees that actually do their work. And have you seen the shoppers there? They’re awful! They complain about how “dirty the store is” but they are the ones that make the store dirty not the employees why would the employees throw trash around when they have to clean up after the DIRTY shoppers that shop there. One day when I was there I was having a conversation with this nice elderly woman customer. She said she rarely shops there because OF THE CUSTOMERS THAT SHOP THERE! she said the employees are nice and helpful it’s the shoppers that scare her away. Little kids cussing the kids ridding bikes in the store the adults cussing out their own kids because how their acting how the customers act stupid treat the employees like trash. And you wonder why the employees may have an attitude once in a awhile. I’ve seen many of times customers throw attitudes at employees not just because the employee isn’t doing their job but because the customer thinks them having an attitude will get them somewhere instead of acting like a civilized person.. how about asking for help instead of demanding it. If it’s that bad to you go to the small Target across the street and pay a dollar or two extra for the same exact thing Walmart sells at a inexpensive price. If not wanting to pay extra SHUT UP ABOUT IT and move on 😊 I personally like the Steel Yard Walmart it’s close big and the employees there help me the best they can. People say how “ghetto” the store is… it’s “ghetto” do to the people that shop there and how customers/employees talk/act to each other. It’s a shame that people will find the smallest things to cry about and to get attention (like this blogger) thinking it’ll actually stop people from shopping there. The Steel Yard Walmart isn’t going any where, it’s needed where it is. It’s needed for people not wanting to drive all the way to Brookpark or further out to get a few groceries and other things they need at one place and not making many other trips to different stores wasting your time. It’s needed because it makes more jobs for people that need a paycheck to keep bills paid and food on the table for their family/kids. It’s needed to give someone a good job experience if that person wants to work somewhere else and/or someone just turned 18 and need of a job. And I over heard management talking about how that store is #1 in sells and profit in the region. So to the people talking about how awful the store is, in reality it’s #1 😂😂😂
Being an ex – ‘disgruntled” Wal~Mart employee that managed two departments in two stores (Severance and Mayfield Hts), can say it is a discussing corporation to work for, and Severance was a piss-poor example of customer service, and shoppers are treated as suspects before consumers (which neither one bears any justification), and where you as a manager is undermined in how employees are trained in treating customers, and an idiot is placed in higher up positions than one that is more seasoned and has more experienced for the job. (Severance store manager had been stealing merchandise under the nose of Regional management for years) Also, many items that are on “rollback” are most likely damaged because of backroom insolence and mishandling from over orders, lack of care, and just plain childish roughhousing from when they are delivered from the truck, careless storage, and broken items being stocked on shelves. Steelyard Commons is the worst area they could have picked to put a shopping center, but Wal-mart takes the cake when it comes to harassing customers over customer service. I could say more, but it would take up many magazine articles besides this one to cover it.
Yes they suck I’ve been they’re & the so called supervisor Muhammad his attitude is so horrible & unprofessional i could be down in the Steele yard shopping think of running into walmart & quickly change my mind would rather go to target or anywhere else even if the prices are higher.
Why do the liberals hate reality? The predominately black wal-marts are the worst. Personally, I find the Bedford location to be worse than the Steelyard, but that’s irrelevant. No one is nominating Strongsville Walmart, are they? Hmm…I wonder if anyone can figure out a correlation here. Liberals can’t because they like to pretend more than MGMT.
Once I finally deciphered your mish-mash of run-on sentences, fragments, comma splices, and questionable vocabulary choices (no doubt the fine work of a Roget’s pocket thesaurus), I finally remembered you were desperately trying to whine a point. Maybe if you had a better handle on the English language and didn’t immediately go into edgy try-hard mode of flinging buzzwords like “racism” to defend your piss-poor attempt at writing, you might actually have a legitimate leg to wobble on.
That is so true! And by far the FUNNIEST shit I’ve read in quite awhile, walking into almost any Walmart now days is a fucking death sentence. Its a shake-n-bake ready made combat mission the minute you pull onto their lot to even get in the door lol !
Out of the 10-15 times I’ve shopped there I’ve had fine experiences every time. The young lady working in the cell phone dept. was especially helpful after my gf’s phone went on the fritz. Anti-Walmart BS is just that: BS. Check out the Penn & Teller video on YouTube for more info on anti-Walmart BS. It’s hilarious. Much better than Vince’s “blindly spewed hate”.
I use WalMart maybe once a year, if I’m desperate. I never buy more than three items, I.e. It’s a quick emergency run or something I can’t find elsewhere. I do this in protest of how they treat their employees.
Last trip I made to Steelyard Wal-Mart was right before last Christmas. My wife needed cake mix to make a last minute dessert to bring to a holiday party. I was on way home from donwtown and logically it was the closest place to go even though I have had bad experiences in the past. I walked straight to the food section and being a guy of course I had no clue where to find cake mix. I waited patiently as two employees where clowning around in a conversation. Finally after standing there for a minute I finally said “excuse me where can i find cake mix”. I was ignored, then I said it again. One dude looked at me annoyed and said. “no clue man” and continued his conversation with the other employee.
I then went off to search on my own. The food aisles were honestly unrecognizable. Most of the shelves were empty and other shelves were filled with half eaten food and open boxes. I guess it is OK here to eat what you want while shopping and ditch the rest without paying? I even saw a rotten half eaten apple in the spice aisle.
Amazingly, I found the cake mix I needed and proceeded to check out. There was 3 lines open of about 20 and no self checkout, which I usually do especially with a few items. Each line was about 15 people deep so I waited…and waited. Almost every shopper in front of me had a cart full of stuff and then didn’t have the money to cover things so had to “decide” what to keep and go back. The cash register lane was stuffed with piles and piles of stuff which needed to be returned to shelves including fresh food which was going to spoil. After like 20 minutes I was 2 away from checking out then this girl said it was her break and to switch over to another register. When she said this all the people at the back of the line switched and got to the fron tof the newly opened register. It was then I just threw the damn cake mix in a bin and ran across the street to Target. NEVER AGAIN will I go there!
I shopped there one day and purchase a child’s bike for Toy 4 Tots. I went thru the express line, the first register. The greeter or receipt lady who was black was talking with the cashier that was checking me out thr the whole transaction. I watch at least 10 black customer push carts right past her filled with TV’s, electronics, carts filled to the top, she never stop them to check their receipts. When I went to leave : note I am a white female, she stops me with the bike, that she just saw me purchase and ask for my receipts, but continues to flag two more black cusotmers to go ahead without checking their receipts. I had this happen several times on different visits. The last time when they did this, I said no you can’t check my receipt until you check every other person that leaves here receipt. She said she was going to call the manager and I said go ahead, manager never showed. I told her I don’t have all day to wait for the manager shows up, have him/her call me and I left my business card, never received a call.
Yes, I would have to say I will never step inside another WalMart again. My last visit consisted of profanity being thrown around in the food isle while I was shopping there with my 4 year old and some unidentifiable sticky disgusting crap stuck on the bottom of my shoe from the floor there. And this was at the Mentor WalMart! No thank you!
Never been to this Walmart….doesn’t sound as if I’m missing out. My problem with Walmart is the greeters asking to see your receipt…I watched some news story that said that they cannot legally do that if you don’t want them to. After you have paid, ther merchandise now belongs to YOU and they cannot force you to let them check it. If they’re polite I let them, but if they’re rude I do not.
Omg…THANK YOU so much for this WONDERFUL and INSIGHTFUL article Vince! I could MOT agree more! That specific Walmart(gotta watch watch I say now cause I don’t wanna get called a ‘racist’ or anything, lol!)IS the worst..such an ambarrassmant and how weird that my credit card ‘magically’ got ‘hacked’ into 2,days after I shopped there? Hmmmmmm…they should just tear that (all of em’?)place down.
The events that led me to the customer service line I wont even get in to but they were horrible in their own right. When I got to the line, there was a guy in front of me verbally abusing his two sons (twins) and was returning their bikes. He was telling everyone how terrible they are and challenging people in line to agree with him. I finally spoke up and told him that not everyone wants to hear his business. He called me a bitch – surprise surprise. Then he ranted and raved even more. The two children stood there stone cold and staring forward. I shudder to think what happens to them at home. I was mortified. I told the worker by the door before I left (because I left immediately without doing what I came there to do) that those children were being verbally abused and she needs to call the manager. She gave me a dumb look. I left the store feeling sick and called the store to talk to a manager myself. I told them what happened and they gave me a grunt or groan of sorts and hung up. The look in those children’s eyes still haunts me.
I have only been to a Wal Mart a handful of times and every time, it’s an ordeal. Never again.
Thank you. Thank you so much for this headline. It was the Steelyard WalMart that caused me to stop shopping at WM altogether (and I had just moved from West Virginia two years ago. Let me tell you I thought I saw it all in WV, yet Cleveland has upped that entire state….). I tell people today, “I don’t shop at WM because of Cleveland’s Steelyard WM.” and I’m not one to brag about not shopping at WM – I used to go there solely and with dedication for bathroom supplies and other things that Target charges too much for. The overcharges I pay now at Target are well worth the overall experience of not having to go into the Steelyard WM. Here are some true anecdotes of my experiences at the Steelyard WM:
• I asked the door greeter where the shopping baskets were. He laughed in my face and casually replied, “We don’t ever have any baskets. Ha! Everyone steals them. We’re getting a new order in next week.”
• A family walking around, the father openly eating fried chicken out of a container.
• A white mother scarily scolding and screaming at her child who dropped something out of the cart (I took it as wanting attention from his mother)
• An adult woman standing with a young girl at the exit door, asking you to buy candy bars, which, while this is an assumption, the box of candies clearly looked like a non-fundraiser-or-any-charitable-reason box
• A clearly nonhandicapped woman getting into a front row handicap parking spot
• The parking lot has a warning that the carts won’t work if you try to take them from the lot.
Today, I fear that the place is going to blow up from a meth lab being conducted in the bathroom, which is another reason I’ll never go in there again.
The Steelyard Walmart is a joke. The Bedford Walmart is a close second and the newest one in South Euclid is right behind them at third. I try and avoid the crappy store, crappy service and crappy people as much as possible.
Walmart paid 30-odd thousand in my medical bills and I hadn’t even worked there 90 days.
I brook no Walmart bashing in my presence.
GHETTO STORE+GHETTO LOCATION+GHETTO EMPLOYEES=GHETTO OPERATION. (Before the hipsters and black people call Sharpton and tell me I’m racist, ghetto people in my opinion can be white as well)
I did, however walk my dog in the steelyard walmart because it was too hot to leave her in the car, so I’m glad the emploees are too dumb to do their job.
Oh and this author is stupid.
I have been to a lot of different Walmart locations. I swear I have never ever seen a Manager.
You do know that Steel yard Walmart is built over a toxic wasteland, where a steel plant used to be?
I’d be interested to see what levels of chemicals are pegging the meter, if they were measured. Yes, there’s poor management, but it also leads up the chain (district, region, home office).
I live a stones throw away from this walmart and refuse to go there. It is certainly the worst walmart I’ve ever been too, not sure about the country, but it wouldn’t surprise me. An hour in line just to ring up 2 items. 20 lines, but only 2 open. It seems like they have a ton of staff just standing/walking around but no one ringing people out or helping. I stood in electronics for an hour waiting for someone to come sell me a phone I wanted. I ended up getting a girl who was technically off the clock, when she flagged a “manager” down to inform him her shift was over and she needed someone to come cover her station, he just shrugged his shoulders and walked off. They changed their hours without notice several time. One day I went there and came back the next day at the same time only to have a man standing at the door tell me the story manager decided they were just going to be closed now. A staff member once approached me and my friends without prompting and said hello in Japanese. He was shocked that I understood him and just walked off. Nothing is ever stocked, when it is, its just thrown on the shelves in no order. Also I heard about the scam where cashiers we’re adding a $20, $40, $60 etc cash back withdraws to people’s checkout when they paid with a credit/debit card and used their pin. They would hope the customer didn’t notice the charge on the receipt then later they would pocket the money. The area is urban and rough, but I don’t believe that’s the reason when there is a perfectly well managed and functioning Target just across the street without these issues. As well as many other businesses in the area that function appropriately. Poor management, poor treatment of employees and poor hiring of people who just dont give a shit is the issue here. I’m in favor of turning it into a Ferris wheel, or another Target.
Steelyard Walmart is just plain scary, I was there once and I could hear employees screaming and fighting in the back of the Dairy Department. Also, the manager there Robin Wright, I never understood how she kept her job, the story is always dirty, under stocked, 2 registers open out of 27 total and items placed with wrong prices!
Bought a stand lamp, no cart, just grab the box, get in line, try to get out. Cashier walks away, lights on, doesn’t take her drawer. So I say to the couple in front of me, where’d she go? They reply, I don’t know, she didn’t say anything. So I scream to the next cashier, ya know ten lanes over. Her reply, oh her shifts over, you’ll have to come over here!!! Grudgingly I make my way to her. She rings me out, gives me my change all while telling me how she can’t get a raise because her boss says she talks too much but that girl can walk away without saying a word. Mind you at this point my patience is nonexistent, I’m holding this big box she’s already done with the people who were behind me. So I just said to her, well honey you do talk too much and made my escape. I LOATHE WALMARTS. All of them,but the Steelyard, yuck every store there is raunchy. When you build a shopping center on an environmental nightmare that was LTV Steel, what did you expect?! Trash trash and more trash.
When Sam Walton created Walton’s Five & Dime, he took pride in his company – it had his name on the door – and he treated his employees and customers well. Even after ‘Walton’s’ became Walmart, Sam continued working out of a small office in Bentonville, Arkansas as he shepherded the huge stores into existence – he believed in America and its people – he offered benefits to his employees however as a benevolent dictator. Sam didn’t like unions and didn’t believe in them – he was known to say if any of his stores went union – he’d tear them down brick-by-brick – that was not an idle threat! A few stores in Canada did go union and shortly afterwards he closed those stores. Sam meant well, but he never considered what would happen to the company after his death.
His body was barely cold in the crypt when his children instituted ’hired guns’ to run the company – that is others do the actual work – the Walton kids are on a permanent vacation never having to work another day in their life thanks to the old man. Benefits have greatly weakened to the point they are simply ’paper tigers’ – not worth even the paper they are printed on. Walmart under Sam offered fulltime employment for most of his employees – his children moved away from that – either through attrition or giving the employees a choice – they could accept the concept they were being reduced to part time or they could well walk out the door – they were now considered a dime a dozen. Only managers and assistant managers are considered full time employees – the rest are part time and the average intellect of WalMart employees has been reduced to that as a cantaloupe! Obvious some stores are better than others.
With ’Walmart’ and ’Sam’s Club’ size, they ride herd on their vendors – they either come in at WalMart’s price point or Walmart reduces or eliminates their line of merchandise altogether! Even Vlasic (remember them) learned that the hard way. The ’Great Value’ brand is Walmart’s big stick. And yes, to answer a question, Walmart’s Dead Peasant’ is still in effect, even after an employee retires (rare), is fired or leaves of their own decision – that means Walmart collects on dead bodies – no matter how long it takes. Being part-time at Walmart means you will never earn a retirement even if you are the rare bird who is mental enough to try (who’d really to do that?) to make Walmart a career – they’ll fire you a few years before you make retirement. On ’benefits’ they will give you those nice 10% employee cards with a 20% bump at Christmas – but that’s usually for ’non-sale’ merchandise – limitations apply.
Walmart has a way of getting rid of people they no longer want – one of the tricks is getting a customer service manager (CSM) who is a manager handmaiden to do their (in some cases even holding their ‘dick’ while they take a tinkle) to do their dirty work! The CSM would approach the rank ‘n file’ employee in a nasty voice and demand the individual to sign a blank 8”x11” piece of paper which is then filed away in the employee’s file – they make copies as needed. Reason store managers and assistant managers don’t do the ‘dirty deed’ is because if it results in legal action, the CSM takes the blame and is disposable!
If you are an employee, DON’T purchase their chosen insurance vendor for either health or life insurance – the company gets a huge ’kick-back’ and if you try to collect on it, they cancel (all but the dead peasant insurance where they make big bucks when the employee dies – they are the ONLY benefactors) the policy without informing the employee. When they get the huge medical bill, they quickly find out their insurance policy is non-existent. Lots of horror stories on the internet about this. They count on welfare to cover the bills after the employee loses their home and belongings to bankruptcy.
People go to work for WalMart when they are desperate and the company knows this! Or if they are lucky, they are college students working their way through school, knowing the raping is only temporary Those who have no real career skills are simply pieces of ’shit’ to the company to kick around. Doubtful even the concept of sharing in the profits at the end of the year is left to the manager’s discretion as to how much is distributed if at all! Some are so greedy they pocket it all for themselves!
A lot of people of WalMart if given a drug test would fail – that explains why some act as if they are ’high’ really are HIGH!-) Employees are treated like shit and that is why they treat the customers like SHIT! No mystery there. If you ever see those job kiosks in lay-a-way – its because they can’t keep employees long enough – those who are fortunate to find a better job get the hell out of Walmart as fast as their legs can carry them. In stores like the ’Steelyard’ location, they sweep the bottom of the barrel – dropouts and thugs who have no life beyond living in their parent’s basements or attics until the parents evict them – there usually is no real love, ergo why they seem hard and inattentive to consumers – they are clerks and nothing more.
There are better places to shop like Target, you may pay a little more, but the experience is much better and you are less likely to get mugged or held up in the parking lot! Or better yet, the smart consumer does their research of the products online and reads the product reviews at Amazon and shops there – lower cost, less likely being sold faulty merchandise that is sold as new and is shipped to the door – as long as one makes $35 in purchases per order! Oh, on that note, if an employee finds out the merchandise is faulty and tries to return it for an exchange or refund – that’s generally a no-go! Then you are dependent on the manufacturer directly to make good on the merchandise! I would never buy an expensive piece of merchandise there like electronics – first its been bumped a lot and if a customer is lucky enough to even get an exchange or refund – the employees who are in charge don’t have the skill sets on what should be restocked or put in defective bins for return! Sometimes the stuff resold ‘as new’ may be missing parts. Go to YouTube sometime and type in Walmart – great entertainment and the realization why one only should shop at WalMart if they are truly desperate – and why would ANYONE be THAT desperate. Walmart is a great place to work as a high school student – you then fully appreciate the importance of a good advanced education!-)
Oh last piece of advice, DON’T EAT THERE! What they generally serve is junk that can ruin your health, especially when a ‘twisted’ teen-age grill cook decides to make a ‘deluxe’ version for you like quietly adding snot to the inside of the bun, drops the meat or bun on the floor and scoops it up with whatever junk is one there and hands it to you with a smile on his or her face with the crew snickering as you bite into your hamburger – great entertainment – I wouldn’t be surprised if it happens a lot at WalMart’s ‘Steelyard’ location!
Oh well, that’s Walmart ’Always!-)’
…note to the reader if someone extols the virtues of ’MallMart’ (sarcasm), they are usually professional WalMart ’hack’s – if they say if you don’t like Walmart and encourage you as the consumer to shop somewhere else – do it – it’s the most honest advice they’ll ever give you!-)
The writer of this piece should stick closer to the facts about the store & avoid injecting their demented political views
I live in Tremont. Some times I will have a few drinks and head down on a Sunday night around 9 and just wonder the wasteland of Walmart… I always have a great time. I once had a conversation with a guy who was wearing a jacket with big letters that spelled “Dirt Bag” on the back. Another time I was buying some items and the cashier got a phone call on her cell in the middle of ringing my order. She just put the rest of the items in the bag with out even ringing them While she discussed her childcare situation with her mom. I had to got to customer service to pay for the rest of my order. Place is crazy awesome!
Wow, things really have changed since I have been there.
I never thought I would end up working for Walmart but due to the financial crisis the country was facing at the time, I ended up there after the company I had worked for closed shop. Everyone made comments to me about how crappy they treated their employees. I actually found it to be a little less crappy then was predicted. To a certain extent it was like any other large corporation that treats their employees like numbers on a report. Impersonal and replaceable. There were a few members of management that were complete jerks. I chalked it up to they were either power hungry assholes or that they were over burdened with pressure to fulfil a job with a skeleton crew (because Walmart is trying to save money even at the cost of adequate staffing). I would be cranky under those circumstances too. There were also a few really great members of management. They treated associates like human beings and they worked hard right along side you. Special shout out to Chad Reynolds, (former?) store manager of store #5235. The best boss I have ever had.
I started with the company in my home state, not Ohio, and transferred to Steelyard when I first moved here. I had no idea what I was getting myself into. There are no true ghettos where I’m from so the neighborhood, customers, and general attitude was hard to wrap my brain around to begin with. My first impression of Robin Wright (then store manager) was that she was a tough woman that ran a tight ship. Ha! In actuality she is an enormous bitch that has no clue how to run a store or interact with her employees. She is insulting to EVERYONE, She demeans each and every employee, even Shift Managers and Assistant Managers. Doesn’t matter. Everyone is fair game. She spends three hours every morning walking around the store pushing a broom (not the one she rode in on) and barking orders at everyone she comes across. Every store manger I’ve ever worked with does the morning tour of the store in less than an hour…and without berating/barking at employees. She then parks herself in her office (lair) and dares you to interrupt her. God forbid you need something.
I left the company last year and have never been happier to leave a job. I’ve decided that every ex employee that complains about the working conditions had to have worked at Steelyard/or any Ohio Walmart at some point. I’m being facetious as I know that there are, unfortunately, plenty of really bad Walmarts out there. Steelyard is what the company calls a ‘First of the month’ store. All the welfare people show up at the first of the month because their foodstamps/cash benefits came in. Five or six snotty little children being dragged behind their trashy mothers, that are dressed in tacky designer knock offs, pushing carts full of junk food. Frozen pizzas, ice cream, candy, and boxed food. Nothing healthy whatsoever. Hard not to get resentful at them when I work my ass off and struggle to feed my family. I don’t have three or four baby-daddies and live off of tax payers. That seems to be a career choice in Cleveland. Every bad thing that has been written in this thread is true. There are a handful of people that actually have a work ethic at Steelyard. It’s unfortunate that they are handicapped by inept management and a greedy, corrupt company.
I saw Robin recently outside of another store and was saddened to see her still a part of the company, which she has been for several decades believe it or not. She was walking with her boss, District Manager Chris Hubbard. Chris, by all appearances, is intelligent, friendly, and approachable. I cannot understand why he allows someone like Robin to stay employed. Perhaps she is such a great actress and ass kisser. That he truly doesn’t understand what a terrible human being she really is.
Insider tip(s): 1-Stay away during the first week of the month. 2- Call corporate, not the store management, to complain if you have an issue. Nothing sends them into a frenzy like being called by upper management because someone wrote/called corporate. It’s the only way to get any kind of resolution (if you’re lucky).
I have developed a strategy for steelyard walmart. It goes like this.
1. Don’t have high expectations going in. That way, if it ends well, it will be a pleasant surprise.
2. Don’t ask for help finding things. No one knows the answer.
3. Don’t, for the love of God, use the rest room.
4. When it comes time to check out, scan the lines. They will all be long. Look for one in which people seem to be losing their minds. Don’t worry about how much is in their cart. What you’re looking for is someone who is about to jump ship, because when they do this, you’re even closer to the front of the line. Signs that someone may abandon their cart: a) They have started eating candy from the shelf. b) they have started drinking red bull or mountain dew from the cooler at the end of the lines. c) They are swearing at their children, who are crying. d) they are pacing back and forth, turning red or blotchy, and pulling on their clothing or hair. These people may look intimidating. But if you stand behind them, you have a 50/50 chance of getting out of the walmart in under a half an hour.
This Walmart is an example of what you get when ALL the employee’s are black. Whenever black people are the majority, everything goes straight to hell. Can you name one area in Cleveland where the blacks have moved in, became the majority group and the neighborhood has become better? You can’t. They destroy everything they touch. It’s nothing new, look at the major cities in America. Detroit, Chicago, L.A. really any major city. With just there presence, they turn everything they touch into a shithole. You think everyone would know this by now. But we all have to pretend it is not true so we don’t offend the poor black’s. Maybe it’s time we stand up and shout this from the rooftops. BLACK LIVES DON’T MATTER.
Go figure- the number one reason this is the worst one is entitlement and lack of morale and integrity. To be human to want to be better. They hate working, don’t have people skills and it’s busy because every card swiped is a government card. It’s like the government built steelyard Just to collect some money back lmao. But they want more money per hour smmmmh. GTFO and work on yourself and go to school to make more money because what your bringing to the table is shit
Target is across the street!
The beautiful people rolling into the city for the Republican National Convention will be absolutely giddy that their type of business model is within a fortification for the Democratic Party.
we blame the workers but not the customers i been to the steelyard walmart plenty of times from 6a.m to sometimes 4.a.m yeah what everyone saying is true carts and clothes all over the place but how did it get that way customers going in to the changing room and leaving cotlhes all over the place not to mention the 20 carts people have with food and people dont have enough for some of the food they leave the carts and start cussing the cashier like it’s their fault the same out in bedford sometime it’s the empolyees other times it’s the customers
People keep blaming the location (which isn’t the best area) BUT I have been to Marshalls, Target, Home Depot and Petco and all of those stores are fine to shop at with curtious employees.
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As an employee I have to say, despite all the bull,we have the BEST pharmacy in the region!! Google it! No other Walmart pharmacy customer service numbers are like ours and our patients LOVE US!!! Yes we are apart of Walmart so don’t say “That’s the pharmacy” It’s still apart of walmart. as for the other issues…agreed. Shop elsewhere. But let us fill your prescriptions 😘
I’ve never been to the Steelyard location, but the “Southgate” (Rockside and Northfield) location MUST be as bad or worse. It’s filthy, it’s stock is all over the floor, clerks glance at you and keep going. You feel like you need mace or a gun to go there in broad daylight! It’s slowly moving South to Macedonia, too! I wrote a letter to corporate headquarters a couple of years ago. I got a phone call from a new “manager” there……asked me to give him a few weeks to clean it up, and I gave him several months, no change.
As i read from the comments and article. Many believe that because Walmart is a multi-million dollar company they can afford to have more cashiers and sales associates. But saying goes of the slogan: They are saving money with less associates and living better with the profits they receive. Many have bashed the employee’s but many do not see this at Target and other stores? Because the difference is they don’t accept what walmart welcomes. Most of management does treat the associates like crap. A customer posted about receipt checking. Keep in mind walmart, Sam’s Club, BJ’s and a couple other places do check receipts in the state of Ohio. The law states that a greeter CAN NOT go through a customer shopping bags. Greeters are going after items not in shopping bags. There are people who try to walk out the store of the from as small as a kids toy to as large as a TV.
We also have customers who allow their children to read the electric carts when they can walk. and follow around in clothing department, toys, and sporting goods. Where is the line for those who actually need to use those electric chairs? Where is the line of between shopping in a store or thinking they’re still on the playground? The associates do what they can to keep the store clean but it is others who come and destroy the store and not pay a thing.
Best time to shop: weekdays: morning before 9am. weekends and summer break: morning before 10am. Worst time to shop: After 5pm on the weekdays and after noon on the weekends. Nightmare on shopping: 1st day of the month, 1st week of the month, and 1st weekend of the month.
The only time near all 27 lanes are open is on thanksgiving.
But that is my 2 cents.
Them black employees don’t treat us white customers with respect. They are mostly racists. Don’t go there if your white, your expectations will be too high for that store, and you’ll just end up at Target.
So i am a manager at the steelyard walmart. I just want to say a few things. The management sucks. They treat the lower level management like shit and all the employees like shit too. We dont have enough cashiers and sales floor associates. They never want to hire anyone and when they do they pick the worse people. When we call out for help they ignore us. I hate working for walmart. But it pays my bills. I can be in the worst mood possible but still have a smile on my face. We get so many ghetto customers that are so rude and disrespectful. But i know that some of the associates do try there best. It’s simple though, if you don’t like our store; dont shop there. I know i try the best i can to please everyone. We are so under staffed and have to work with what we got.
The Walmart on brookpark sucks also . Their grocery dept. is a joke shelves are never stocked no matter what time of day you go. Customer Service is nonexistent and when you do come across a worker they never know anything or have such an attitude you don’t want to ask anything. Since they’ve closed a lot of the Kmarts , Walmart has the monopoly on big box stores because Targets are few and far between.
Cleveland overall is an endless dark hole from which there is no return, I managed to escape many years ago. They should just build a giant broom and sweep it into the Lake Erie moat.
As customers want to say the black employee’s not treating the white customer with respect and claim they’re racist? Well Respect is a 2 way street. Respect is not demanded; Respect is earned. Walmart Associates can only do what they can do within their jobs. Things they can not do; does not make them racist or disrespectful. Racism will never die when people continue to accuse many others of the color of their skin. We are all Americans. We are as well as all working men and women no matter if they are white, black, brown, blue, green, pink, red, and so on. To put the end on focus of one skin is stop using it for excuses.
I can’t speak for or against this particular walmart, I’ve never been to it… But the beginning of this article is way too harsh… Walmart is a corporation that employs a ton of people, and maybe more importantly, increases the value of every American’s dollar by bringing great competition to the markets for many, many goods.
I went there only because they was the only walmart that had something i wanted . Every time i went there you couldnt find any help snd when you did they act dumb ( or they are dumb) lol and say i will go get someone who knows more and they never came back and they are so rude there that place is a joke ……if my walmart dont have it then i just order it to my house . i dont need to go to jail for a low life pices of shit
Love this rant you’re entitled to your own opinion however I’m entitled to my own it seems a bunch of you are just butthurt that you didn’t get your complementary blowjob or diamond necklace upon exiting however i can agree that WalMart has issues they have always been first to bitch last to response but the stores aren’t responsible for alot of things that go on in the store the steelyard WalMart for example is understaffed compared to others with that being said its a managers job to push out lines that get to extreme which is something of 5-6 people in waiting. The WalMart I worked at would of drove you crazy if this is how you get for something that small 9 people in line 70% of the day managers so busy you have to get them paged through fitting room and price matching didn’t have a bar you could pretty much match anything without an ad so long as the price wasn’t an online price so before you go trying to spit your bile all over a store maybe just ask a manager why the store is so slow then have that in mind before you bitch and as far as this racist flag shit goes people I other country’s consider the American flag racist as well! A flag doesn’t make someone racist I happen to enjoy the confederate flag the design is awesome and goes well with a red white and blue room however I’m friends with everyone I connect with of all races and looks SO JUST KEEP YOUR RANTS TO SUCKING DICK AND NOT ABOUT RACISM AND CORPORATE LAZINESS LOVE YOU ENJOY YOUR DAY
I hate this store no only are the workers there some of the rudest people ever this store is so nasty I was waiting to ask a worker a question in regard to the money line if she could call someoe to help me she snap her finger and told me to get in line as she pointRd as if I was a dog now this line had about 30 people in it all I want was to ask a question but ok in to the line I went then she began to talk bad about me and black peopleto her Co worker in Spanish not knowing I speak Spanish also so yes I let her have it but I still went back to Walmart where no one ever clean the rest room they just sigh the sheet there rest room are worst then a porter potty ….ok moving on the mY 90.00 worth of steak take smelled so bad and the bottom was so brown I saved my self from getting sick and just trashed them …now my mayo yes I bought mayo in Nov 15 that had expired Jun 15 so I thought maybe it was just that one but no no no I went back and on the shelf ten more thar expired 6 months ago ….so I gess it clear although I’m a walmart card holder I will soon be paying it off and ending our relationship not only because they are not helpful and dirty but no one even call to say here is a gift card for all the expired stuff you bought let us replace it hell they never called to even say sorry your 4 year old got sick from out old ass Mayo .7045025823 sylvia
I would like to nominated the Walmart on Brookpark Rd. Much worse!I used to live up the hill from steelyard so!I have been there done that but I can’t even step inside the Brookpark Rd location. So glad I do not live there anymore!
I live in a suburban neighborhood and their Wal-mart is just as bad, I live In Stow Ohio and I can tell you that it is not that different. The cashiers are not that different. My daughter worked at the Wal-mart in Macadonia and it was absolutely awful. So don’t say it’s bad cause it’s mostly black or good cause it’s white, Wal-mart is an selfish cooperation multi- billion dollar industry that won’t pay their employees overtime but expect them to work overtime. Will make them work without breaks and most of the managers are demons. The general pay sucks and they work them like Hebrew slaves even the poor elderly people that work there. Stuff be stuck everywhere in those Wal-mart and the lines is long as hell, even the self serve lines, and yes stuff be on the floor. Since it getting near Christmas toys are everywhere. These are the Wal- marts in where I live so to me they all suck no matter what neighborhood they are in.
I thought I was the only one who hated this place. My mother and I use to go here very frequently til one day we came and there was nothing at all on the shelves. But there was plenty of staff walking around on there phones. Also there is never any lines open if there is its only one or two. The only time the store was actually looking and running decently was the day before black Friday.
my economics professors would say this is about supply and demand. Wal-Mart would have to pay more for a supply of higher-quality workers. This is because Wal-Mart is competing with other employers. They would probably have to pay an additional premium for higher-quality workers, because those workers would have to deal with the dregs of humanity that shop or loiter at this Wal-Mart.
I want to address your statement about the Confederate flag being racist. First the flag is not racist. If the flag is considered racist because it was a symbol of the South ,that would be a narrow minded observation. Yes there were slaves in the South, but also there were many slaves in the North. Would this mean also that the US flag should be called racist. The Confederate flag only was flown for 3yrs untill the Emancipation Proclamation was announced. The US flag was flown for many more years while slavery existed.Another fact that shows your ignorance of the truth in history is that slavery lasted longer in the North then it did in the South. The end of slavery in the North didnt happen untill Jan 1865 and that was by an act of Congress. It must also be noted that it passed by a narrow margin.
I once had to go there for one of the above mentioned reasons and when I finally got to the cashier to check out, I ran my card and asked if I, “…press red for credit?” to which she replied, “What do you mean?” I replied, “You’ve never been asked that before…is the red button for credit?” She shook her head and looked very confused. That is all.
I live right next to the Walmart in North Olmsted and I will jaywalk Brookpark Road to shop at Target before I care one iota to set foot inside Walmart for anything but the bank. I can’t believe how much worse Steelyard is from this. But these sorts of things happen when monopolies and oligopolies are allowed to take everything over. I bet even the UFCW doesn’t care about Steelyard!
EVERYBODY listen to these words in about to say! NEVER EVER EVER GO TO ANY WALMART EVER! They are gonna be the downfall of this country. I avoid going to Walmart like I avoid getting ebola and/or aids. F that place forever! I will gladly pay a few cents or dollars more somewhere, anywhere else. Please join me in the boycott of that friggin place.
I’ve only been there once but I would compare Macedonia Walmart to Steel yard Walmart. They are both disgusting and full of trashy people. I fear for my safety at both.
Your rant about “muh racism” was totally out of context and unnecessary. I don’t need to hear your social justice propaganda when you’re talking about a topic that EVERYONE can agree on, i.e. Walmart is a shithole.
More Marxist Crap. Wal-Mart is a great firm that employs millions of people and creates wealth for all. BIG Government has Socialist Wet dreams about producing so much good for so many people. May Wall-Mart prosper and continue to do good in the world. Amen.
Hiiiiiiiiiiii…
Hiiiiiiiiii there! Someone called it Waldemart. Guess what fool… You’re what’s wrong with America. You’re ignorant and can’t spell!
Why not be for what you are for, instead of wasting time writing about what your against, if you don’t like it, don’t shop there. Much said here about nothing, so many things to write about do or say. This is just a total waste of time, this writing, me reading. Just yuck ! Make a good meal for yourself, spend sometime outside, breathing in this wonderful weather, be thankful for the things and people you have in your little circle of life. For the love of god stop the negativity 🌛🌝🌜
What is “the racist flag”? I feel like this article was written by an only semi-literate Democtrat voter. And since the writer also somehow included racism as a legitimate point of the article, let’s ask our selves what exactly makes this Walmart so bad? Is it all the slow ass white people that move at half a mile a hour or all the bad white drug addicts in the parking lot screaming and fighting?
It sounds like the special little snowflake that wrote this article doesn’t like it when white people point out the obvious when something is wrong or bad – his first reactions appears to call them all “racist.”
I shop there at least 3 or 4 times a week. There has not been a problem with lines in a long time. I find a majority of the workers very helpful and friendly. Don’t judge a store by one visit. I love steelyard Walmart.
Yes It was The worst By Far I was out raged. My Husband could not Believe that it took that long to buy Tums As he waited in the Car I Told him he would not Believe it . They Need More Training!!!!
The shittier the neighborhood the shittier the Wal Mart.
I actually found the accommodation to be pretty nice! It’s kind of a ritzy part of town and while it doesn’t have the “gather around the campfire” inclusive atmosphere of some Michigan Walmarts I quite enjoyed my stay!
I actually found the accommodation to be pretty nice! It’s kind of a ritzy part of town and while it doesn’t have the “gather around the campfire” inclusive atmosphere of some Michigan Walmarts I quite enjoyed my stay
I worked for this Wal-Mart for 5 1/2 yrs. What hell I went through! They hire lots of college kids who couldn’t care less we except for the paycheck. Night managers locking themselves in the offices and sleeping half the night. If you walk around and listen to the workers, it sounded more like a episode of the dating game. And to become management depended OK n who you were sleeping with. And that’s just scratching the surface. No so happy to leave a job!
Couldn’t agree more, that place is awful!! I remember living on the West side, my wife and I went in there one morning to grab something and there’s was an employee crawled up in the bottom rack on top the toilet paper asleep!! Lol. I was like, “really?!” Every time Inwent in that store the experience was horrid.
The comments amaze me because ive never had an issue at the steelyards its the south euclid location i hate. I go to mentor or still yards and south euclid id 5min away. Ijs
I have been at this walmart numerous times and can say it is the worst Wal-Mart ever the longest lines ever there is alot of checkout isles but 4 some reason management feels like they only should have only 2 isles open and the line is out the door and customers getting angry and inpatient and i look around and there could be 10 employees texting on the phone or walking around doing nothing. I will go to parma hts Walmart 10 miles further just so i dont deal with that place just truly bad management! Thank u
So many of you here are so happy to hate on any and all Walmart stores. The way to combat these experiences is to not go there. Instead patronize a Cleveland owned, small business. If sales dramatically drop, it would force corporate Walmart to do something. Use your dollars to initiate change. Complaining here doesn’t do a damn thing. Money talks and BS walks, remember?
It is clear to me, after reading a lot of these comments, that Walmart has a huge problem they won’t fix. Probably because it mind “offend” someone there. That’s one of the biggest problems in this country today…People need to quit pussy footing around with employees, MANAGERS INCLUDED!, that won’t do their jobs. Put it in writing and legalize it…if you don’t meet set standards for job performance, you’re out!! Please don’t close this store!! This has nothing to do with race, as some claim. I just don’t want this scum of the earth, black, white or otherwise, out in my neighborhood!