Last September we bestowed the Steelyard Walmart with the title of Worst Walmart in America. It was not a decision made lightly. Nor was it a close call. All manner of incompetence lives in the building (and parking lot, for that matter). The vortex of suck is so strong at 3400 Steelyard Dr. as to threaten to disrupt entire weather systems. The disregard for common human decency so total it inspires fear. The feedback so one-sided one wonders how no one has noticed or rectified the situation. Then again, given that employees and managers at the store are either nonexistent or on their phones, it’s not entirely surprising.
But we held out hope for improvement. We thought maybe, just maybe, that our missive would reach receptive ears at Walmart headquarters. That our little award might filter its way to Top Men at the superstore. That someone in charge might say to themselves, “Holy shit, this is bad. Let’s fix this.”
We should have known better.
One year later, it appears as though nothing has changed and no one cares.
We can’t vouch for that ourselves, since we haven’t stepped foot in that particular brand of hell since last year. But evidence continues to pile up. It is irrefutable. There are concerns, and there are many. There is woeful resignation. There are pleas for help. There are endless examples. Here are just a few from the last calendar year.
Does Walmart know? Of course they do. Here’s an exchange from last summer.
And here are two more from the past month.
¯\_(ツ)_/¯
This has been your yearly update on the worst fucking Walmart in America.
This article appears in Oct 19-25, 2016.
Yep, agreed….I walked in for a return and found myself 23rd in the customer service line…yay.
Brian Wilson, i don’t care what side of the aisle you’re on. Steelyard Wal-Mart is hell.
When Christ returns and all the good Christians go to heaven, the rest of us will spend eternity at Steelyard Wal-Mart waiting for any remote sign of customer service.
Let’s go surfin’, now, Chuckles gonna show you how, you gutless wonder. Enough with the liberal word already, Bitch Boy. Why don’t you just spit it out and say its all the fault of those goddam n-words? Say it loud…it’s the n-word crowd. Say it. You know you want to. So just fucking do it. You’ll feel better.
Chuckles the Clown
Mike Pettine must be the “head coach” of the joint.
I would have given Eastlake this award before they built the new store. Even with the new store, I would have given it to them for the awful, dangerous, and confusing parking lot entrances. However, these entrances and exits are also fixed.
The Problem is the labor pool they have to draw on.. You can’t make a silk purse with a sows’ ear… unfortunately it will never improve unless they raise the wage rate so high people are willing to commute from other areas to work there…
This article is HILARIOUS and soooooo true! I’ve walked out of Walmart Steelyard leaving a full cart of stuff……..throwing my hands up and just saying fuuuuuuuuuug it because it was so bad in there! A complete waste of time!
Oh Chuckles, you’re such a negative, hateful bigot. And pretty stupid too.
I was thinking the population of the inner city regardless of color, but sure, it is dominated by one color. The problem isn’t skin color though. It’s a culture of crime, theft, poverty, etc.
But it’s funny how liberals want to pretend like it’s not. I don’t know what word you want me to substitute for liberals. Idiots?
It’s funny how for liberals – words speak louder than actions. I shop at Steelyard Walmart. I don’t have a problem with it. But if you state the obvious, you’re a villain.
It’s kind of like how liberals think Bill Clinton is cool because he sexually assaulted people, but Trump is bad because he talked about it.
Liberalism is all about pretense.
Free market theory says the Wal-Mart must raise wages to compete with other firms for better employees. On the other hand, maybe the company keeps this walmart open so that the people in that neighborhood do not go to better walmarts in better neighborhoods.
What the hell is the point of an article like this? “Irrefutable” evidence, but ya haven’t been there in a year and are citing people who spend their time complaining about mundane daily activities on twitter? Why not write an article about the Cleveland citizens who work at one of the countries most profitable conglomerates without a living wage or benefits? Rather than publishing bs click bait criticizing people whose jobs are the literal WORST, consider for a moment that your “horrible customer service experience” when buying products made by children in China maybe doesn’t fucking matter? Cleveland Scene editors, you’re cool with this? If so maybe Cleveland is in the running for worst weekly news magazine, too.
Please don’t believe this. The Steelyard has gotten a lot better since last year. And it’s not the Employees it’s the customer base.
I’m not a constant Walmart shopper, but my experience at Steelyard has been decent, and the workers have been helpful. And it was no worse than other Walmarts I’ve been to.
As for the story itself, you post interactions where the customer service person offers to help, but asks for more details, and seem to be saying that’s proof they DON’T care?
When you tryna write an article bout Walmart but you azz so broke your can’t even afford the bus pass.
It’s hideous. I send my husband if we absolutely have to go there (like for a car battery at 3am). He has the patience of a saint.
I must be the luckiest person in the world, to have stumbled upon *two* Walmarts that are clean, well-stocked, no really long lines at checkout, and staff who are friendly and will stop what they’re doing to walk you to a product you’re looking for: Ephrata, PA, and Wenatchee, WA. Almost at opposite ends of the country. Do you suppose that these stores are violating corporate policy? Do you think they’ll be punished for being so good?
I think a lot of criticism of Walmart is just because they’re big.