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Thursday, April 2, 2020

Cleveland Ticket Holders Entitled to Refunds From Stubhub For Cancelled or Postponed Events

Posted By on Thu, Apr 2, 2020 at 2:18 PM

  • Photo by Joe Kleon

Missing out on concerts or sporting events because of the coronavirus shutdowns may have been the first cut, but possibly being out the cost of the tickets on the secondary market may be a deeper wound.

As of last week, Stubhub, which cut its staff by two thirds, reversed its refund policy. Normally, a canceled event equaled a full and automatic refund. As of two weeks ago, however, Stubhub began offering buyers the option of receiving a full refund for a canceled event or a voucher, which is valued at 120% of their order to be applied for a future purchase on the site. This is no longer the case unless buyers and/or canceled events are located in one of 14 states that enforce consumer/refund laws, in which case the buyer may be entitled to a refund. Ohio is one of them. “We have a situation right now where we had over 20,000 events canceled, basically at the same time. In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how they're going to get recouped from the original seller — the venue, the team, the artist — and the timing delays are going to be significant,” StubHub president Sukhinder Singh Cassidy told Axios.

"In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller," Sukinder said. "At regular volume, we can afford to take that risk. But these are unprecedented times."

With most sporting events in the air as well, postponed games pose their own set of frustrations for ticket buyers, who under this new policy are unable to redeem the coupon option from Stubhub — meaning they have to either wait until the event is canceled, at which point the voucher kicks in, re-sell the ticket, or apply the ticket to the event's new date.

In February, Stubhub was acquired by ticketing rival Viagogo after leveraging a $4 million buyout. Gary Alder, executive director of the National Association of Ticket Brokers, told Billboard that he has garnered support to try and get Congress to include ticketing companies in the same bailout package for airlines and hotel hospitality, describing the services they provide as “valuable” and “essential.”

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Wednesday, March 25, 2020

Trey Anastasio Band Show at Jacobs Pavilion in June Canceled Due to Coronavirus

Posted By on Wed, Mar 25, 2020 at 12:29 PM

  • Joe Kleon

Update: Trey Anastasio's June 6 date in Cleveland has been canceled, along with most of the dates on his summer tour. Refunds will be issued to the card used to purchase tickets within 10 days.


(Original story 2/18/2020): When he’s not touring and recording with Phish, singer-guitarist Trey Anastasio tours and records as a solo act.

He’s also performed with the New York Philharmonic, the Los Angeles Philharmonic and the Atlanta Symphony Orchestra. In 2013, he was nominated for a Tony Award and two Drama Desk Awards for the original score of the Broadway musical Hands on a Hardbody.

Since 1998, Trey Anastasio has also performed with Trey Anastasio Band, or TAB for short. The lineup features drummer Russ Lawton, bassist Tony Markellis, keyboardist Ray Paczkowski and percussionist Cyro Baptista. It's augmented by a full horn section, including trombonist/vocalist Natalie Cressman, multi-instrumentalist James Casey and longtime TAB trumpeter/vocalist Jennifer Hartswick.

The group comes to Jacobs Pavilion at Nautica on June 6. Tickets go on sale at 10 a.m. on Friday.

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Tuesday, March 24, 2020

Rock Hall Reschedules 2020 Induction Ceremony in Cleveland to Nov. 7

Posted By on Tue, Mar 24, 2020 at 12:18 PM

  • Courtesy of the Rock Hall

The 2020 Rock Hall induction ceremonies will still happen in 2020, just at the very tail end of it.

After announcing in March that the May 2nd induction ceremony would be postponed until later in the year because of the coronavirus pandemic, the Rock Hall today, via HBO, announced that the rescheduled date for the ceremony at Cleveland's Public Auditorium will be Nov. 7 at 8 p.m.

HBO will be broadcasting the festivities live for the first time in induction history.

“Important cultural events like the Induction Ceremony are what make Cleveland strong. The Rock & Roll Hall of Fame is a great asset for our State and Induction Week provides a significant economic benefit to our region,” Mayor Frank Jackson said in a statement.

Per the press release:

Tickets for the original date will be honored. Fans do not need to exchange their tickets. Those who cannot attend the rescheduled date can refund their tickets by accessing their Ticketmaster account.

Updates on the Rock Hall’s temporary closure to the public can be found at and its social media channels.

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Friday, March 20, 2020

This Amazing and Timely Poster Now On Sale to Benefit Grog Shop and B-Side Employees

Posted By on Fri, Mar 20, 2020 at 1:09 PM

  • Jake Kelly

This amazing Jake Kelly poster — recreating, as Kathy from the Grog Shop said, the "beloved and timely" Grog mural —  is now for sale to benefit the Grog Shop and B-Side employees who are dealing with the abrupt economic reality delivered by the coronavirus in the past seven days.

Purchase here for just $30.

You can also buy Grog Shop gift certificates at the same link.

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Here's Depeche Mode's 2001 Concert at Blossom

Posted By on Fri, Mar 20, 2020 at 7:31 AM

You're not going to a real concert for a good long while, but live music is good for the soul and should be consumed even while we're all quarantined so every once in awhile we'll dig up an old Cleveland show from YouTube to keep the mood light and the energy high.

Today, 2020 Rock Hall inductees Depeche Mode's 2001 show at Blossom from the Exciter tour. Set list below.

01 Easy Tiger/Dream On - intro
02 The Dead Of Night
03 The Sweetest Condition
04 Halo
05 Walking In My Shoes
06 Dream On
07 When The Body Speaks
08 Waiting For The Night
09 The Bottom Line
10 Breathe
11 Freelove
12 Enjoy The Silence
13 I Feel You
14 In Your Room
15 It's No Good
16 I Feel Loved
17 Personal Jesus
18 Home
19 Clean
20 Black Celebration
21 Never Let Me Down Again

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Wednesday, March 18, 2020

New Single From Local Rock Act Terrycloth Mother Speaks to the Coronavirus Crisis

Posted By on Wed, Mar 18, 2020 at 1:00 PM

  • Rustin McCann
The local post-punk act Terrycloth Mother, a group that features veteran local musicians James Pequignot (bass, vocals), John Panza (drums), Drew Maziasz (guitar) and Tebbs Karney (pedal steel guitar) makes music that evokes “dark and dreamy soundscapes, fashioning lyrical odes to the surrealistic horror of our modern world.”

The band has just released "The Dancing Plague," a new song that speaks to the crisis we're currently in.

“To me this song is about, like many of our songs, the existential horror, and absurdity, of being a working class person in the modern world,” says Pequignot. “This song particularly focuses on substance abuse. I think we have a culture that simultaneously glorifies and condemns substance abuse. At the same time, with many of the people I know working soul crushing jobs that they hate for the privilege of living paycheck to paycheck, we are often looking for a way to dissociate from ourselves while our bodies and minds have a natural reaction to this heavily commoditized and overstimulating existence, where a person’s worth is defined by how profitable they are to someone else. We do it because we want to feel something other than the crushing vice of crass consumerism and its harmful byproducts.”

Pequignot adapted some of the lyrics from a person identified as Brian who appears in a documentary film about a man at a hospital who keeps repeating one phrase over and over again.

“My wife was watching a clip on YouTube, and I heard this person, who is deeply ill, repeat ['nothing works here'] over and over again. These words make sense to me," says Pequignot. "I think we live in a world that doesn’t work for people. His words connected with me deeply. We wrote and recorded the song before COVID-19 was a concern to average people in this country. I think the band realized the implication of the plague metaphor we used in the title, but I think what makes this song most relevant right now is that, since last Tuesday, which is when the current situation started to feel very real to me, the news is constant, it changes hour to hour, it is very inconsistent, and it feels like no one knows what’s happening, what to do, or what happens next.”

Pequignot says the song “brings to light” many problems people deal with on a day-to-day basis and not just during a crisis.

“The government response has been so bizarre,” he says. “They promise to take care of it all and fix it, which seems insane to me. If they can do it now, then they can do it for the people who deal with these issues all the time, and they could have done so at any time. I feel the crushing sense of dread I describe in the song more and more every day. I don’t think I’m alone in that.”

You can listen to the track here.

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Music Box Supper Club to Host a Special Facebook Live Concert with Auld Pitch

Posted By on Wed, Mar 18, 2020 at 8:46 AM

To help locals who didn't get to visit their favorite bar on St. Patrick's Day, at 7 p.m. tomorrow, the Music Box Supper Club will host a special Facebook Live concert with Auld Pitch.

"Please be assured, the performers are all going to be practicing ‘social distancing’ on our stage," reads a press release announcing the gig. "There will not be any in-house audience. The show will be free to watch and will feature Auld Pitch, an all-star group of some of Cleveland’s finest Irish musicians."

There will be a donation button on the Facebook page, and all donations will go to the hourly staff of the Music Box who are laid off due to the shutdown caused by COVID-19. You can think of the donation as a tip to a Music Box server or bartender.

The live stream starts at 6:45 p.m. to give people a chance to "tune in." The show will begin at 7.

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