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Tuesday, June 5, 2012

More Casino Employee Complaints

Posted By on Tue, Jun 5, 2012 at 4:08 PM

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Last week we told you how employees at Dan Gilbert's emporium of Three-card Monty were heading for the doors in waves for a variety of reasons — pay, tips, schedules, culture shock, etc.

Folks weighed in on both sides, some backing up the claim that Horseshoe management isn't helping their cause to retain the some 1600 people they hired to staff the casino, others saying this is just casino life and nothing out of the ordinary. Rock Gaming piped up to let us know that ship-jumping was to be expected and they overstaffed in preparation.

The notes continue to filter into our inbox, and a lot of them sound like the one excerpted below. Seems it's not all business as usual, unless business as usual includes stiffing your employees on their checks and reminding them how expendable they are.

Yes, people are quitting in droves. And there is extreme hostility. This is coming from all groups. A couple dealers I've spoke with are somehow happy, but many are leaving.

They are VERY hard to deal with and give me nothing but "BS" and now have made my life quite hard for continuing to ask and bother them for my pay.

The place is utter chaos, with rules changing daily. Most of what we hear from our coaches (who are also quitting) are threats as to how easily they will fire us. They are hiring 20 more security officers to make up the 30 or so that have left.

This is ABSOLUTELY the most disorganized and chaotic company I've ever worked for. And it shows in their management styles.

The employee also says they've been stiffed on their paycheck, with the casino owing over 100 hours of backpay. Paychecks are wrong, often shorting dozens of hours, and when you're piling up 12 or 14-hour days 14 days in a row, that's not how you expect to be treated.

Any upsides?

At least we could eat there on credit in the employee cafeteria.

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